Policy Manager leading the development of rail industry policies impacting passengers and organizations. Collaborating with key stakeholders to drive change in the UK's rail system.
About the role
- Senior Software Service Manager assisting in managing software support services across the UK. Leading team efforts and fostering relationships with clients to enhance service delivery.
Responsibilities
- Assist in the direction and management of Software Support Services across assigned areas of ownership.
- Oversee other members of the service team including service managers.
- Identify future enhancements to process and systems and foster strong client relationships.
- Work closely with the Principal service manager in identifying opportunities across a range of areas.
Requirements
- Extensive experience working in a commercial environment (consulting) in software service delivery.
- A thorough understanding of service management, with demonstrable success in a service management role.
- Experience with working with UK public sector (central government) and understanding of GDS standards.
- Active Security Clearance.
- Experience of setting up a support service and/or service transition.
- Experience of adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard.
- Minimum accreditation of ITIL foundation or similar.
- Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Financial Services, Health, or Government).
- Broad technology experience, awareness of current technology trends and a sound understanding of contemporary software engineering practices.
Benefits
- People-first culture
- Support for your growth
- Diverse and ambitious team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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