CRM Manager creating engaging email and push communication for Readly, helping users discover quality journalism and editorial content through strategic CRM execution.
About the role
- Senior Customer Success Manager at SafetyCulture acting as trusted advisor for Enterprise clients. Driving customer success and maximizing platform value for business growth.
Responsibilities
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
Requirements
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Professional fluency in German and English
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
- Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
Benefits
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager supporting clients in onboarding to an AI - powered SaaS product. Enhancing client satisfaction through effective communication and customer engagement strategies.
Customer Success Specialist maximizing client value through SEO services at Klikklaarseo.nl. Engaging clients from onboarding to growth phases with strategic insights and recommendations.
Customer Success Manager guiding healthcare practices in using AI solutions for patient management. Engaging with clients through onboarding and continuous support in a hybrid work environment.
Customer Success Manager ensuring customers' successful use of products for maximum ROI. Managing relationships, upselling opportunities, and monitoring customer satisfaction levels in the Swedish market.
CRM & Lifecycle Manager at Coinbase working on marketing strategies for emerging products. Building complex lifecycle marketing journeys to enhance user adoption and retention.
Senior Customer Success Manager at Tanium managing complex customer relationships and driving platform adoption. Collaborating with sales teams to enhance customer engagement and satisfaction.
Manager of Customer Success overseeing strategic accounts in SaaS company, leading a team of Technical Account Managers and ensuring customer satisfaction.
Community Manager at TRIS fostering engagement in client communities and ensuring support and accountability. Responsible for managing cohorts and driving high customer satisfaction in coaching programs.
CRM Analyst managing client relationships through Marketing Cloud. Involved in data management and multichannel campaigns with a hybrid working model.