Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
About the role
- CRM Analyst managing client relationships through Marketing Cloud. Involved in data management and multichannel campaigns with a hybrid working model.
Responsibilities
- Manage and cleanse databases;
- Monitor IP reputation and deliverability;
- Create clusters and segmentation according to the client's strategy;
- Build schedules for email marketing sends, SMS, and push notifications;
- Execute multichannel sends;
- Create briefs for broadcast campaigns;
- Analyze campaign performance and business/operational results;
- Manage projects and client relationships;
- Develop analytical performance reports.
Requirements
- Experience with the Marketing Cloud platform (operational);
- Investigative and analytical mindset;
- Commitment and strong organizational skills;
- Willingness to learn and grow;
- Proactive in implementing improvements;
- Clear and effective communication.
Benefits
- Meal and food allowance on the FLASH card 🥗
- Home office allowance on the FLASH card 💳
- Health plan according to your location 🩺
- Dental plan according to your location 🦷
- Birthday day off + amount deposited to the FLASH card 🎉
- Extended maternity and paternity leave 🍼
- Profit-sharing (PLR) 💰
- Life insurance 🧡
- Childcare assistance 👶
- Referral bonus 💰
- Transportation voucher 🚍
- Clude | Health platform 🩺
- Total Pass 🏋🏽♀️
- CRM Bonus 💸
- Partnership with FECAP — 10% to 20% discounts on undergraduate, postgraduate, MBA, and master's programs 🎓
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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