Hybrid Client Success Manager

at Safeguard Global

• Job title: Client Success Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Client Success Manager at Safeguard Global building strategic relationships with enterprise clients. Driving satisfaction, retention, and value adoption through effective account management and support.

Responsibilities

• As our Client Success Manager you’ll be at the heart of building and nurturing long-term, strategic relationships with enterprise clients.
• Partner closely with clients to ensure they achieve their goals through our services, acting as the bridge between their needs and our internal teams.
• Drive client satisfaction, retention, product adoption, and advocacy, making a tangible impact on both their success and ours.
• Translate complex client goals into long-term success strategies that align outcomes, mitigate risk, and accelerate adoption across global workforces.
• Own executive-level relationships (CHROs, CFOs, VPs, Global Mobility leaders) and guide strategic business reviews, steering committees, and multi-stakeholder planning sessions.
• Partner with commercial teams to lead renewal strategies, strengthen forecasting accuracy, and proactively identify upsell and growth opportunities.
• Develop a deep, holistic understanding of Safeguard Global’s services and educate clients on advanced capabilities, roadmap innovation, and best practices to increase adoption and ROI.
• Support detailed scoping and solution design to ensure seamless transitions from opportunity to live revenue with a high probability of success.
• Oversee end-to-end governance of complex client portfolios, maintaining compliance with contractual commitments and service standards.
• Analyze patterns of risk across countries, service lines, and stakeholders, proactively addressing issues before they impact performance.
• Maintain accurate Salesforce CRM records, ensuring clear visibility of client KPIs, portfolio health, and growth indicators.

Requirements

• Proven experience driving client growth and enabling long-term success through strategic account management and adoption initiatives.
• Hands-on expertise in HR, payroll, operations, or customer success, applied in supporting enterprise clients.
• Bachelor’s degree preferred.
• Track record of building and influencing relationships with senior executives, guiding key business decisions, and fostering trust.
• Advanced communication, negotiation, and presentation experience, engaging confidently with stakeholders at all levels.
• Demonstrated ability to manage complex projects, solve problems, and oversee delivery across enterprise-level accounts.
• Strong analytical experience using data to inform client success plans, forecast outcomes, and drive operational improvements.
• History of collaborating cross-functionally with sales, delivery, and product teams to deliver seamless client experiences.
• Experienced in achieving and exceeding client retention, satisfaction, and operational KPIs.
• Skilled in navigating global markets and managing diverse portfolios across geographies.
• Experienced in managing multiple accounts and priorities simultaneously in fast-paced, dynamic environments.

Benefits

• Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule , all while maintaining a high standard of work.
• Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family
• Make a difference: Get 2 paid charitable days off to contribute to causes you believe in
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.