Customer Success Manager at Civalgo ensuring successful implementation and adoption of solutions in the construction industry. Supporting clients from project inception to full integration.
About the role
- Customer Success Manager executing best-in-class strategies for adoption and revenue retention in EMEA. Drive successful product adoption and business outcomes for key customers in the Fixed Video & Access division.
Responsibilities
- Identify key customers in the EMEA region to deliver CSM services to
- Execute on established strategies to maximize business and product value while focusing on the customer relationship
- Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy
- Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities
Requirements
- 5+ years of account management and/or customer success experience in a SaaS company
- Must have extensive Salesforce experience
- Preferred understanding of video or access control systems, networking and storage background, other security products or services
- Preferred experience in Gainsight or other CS Tools
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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