Client Success Manager at Safeguard Global building strategic relationships with enterprise clients. Driving satisfaction, retention, and value adoption through effective account management and support.
About the role
- Customer Success Manager at Civalgo ensuring successful implementation and adoption of solutions in the construction industry. Supporting clients from project inception to full integration.
Responsibilities
- Lead the implementation plan for the solution at client sites, collaborating with internal and client stakeholders.
- Design and deliver clear, structured training tailored to different audiences (operational teams, managers, executives).
- Provide proactive follow-up, identify barriers to adoption, and recommend concrete actions to maximize delivered value.
- Build long-term, trust-based relationships with clients and serve as their primary point of contact.
- Collect client feedback and work with Product, Sales, and Support teams to improve the solution and related processes.
Requirements
- 3–5 years of experience in Customer Success, software implementation, or account management.
- Experience in a SaaS environment required.
- Knowledge of the construction industry (asset).
- Ability to structure and lead implementation projects.
- Comfortable delivering training and facilitating group sessions.
- Proficient with a CRM (HubSpot is a plus).
Benefits
- Generous vacation allowance + holiday time off
- Hybrid work model (1 day/week in office)
- Modern offices in Montreal
- Apple equipment
- Travel allowances (Montréal and surrounding regions)
- Ongoing training and professional development
- Collaborative and supportive work environment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Product Group Manager overseeing customer engagement technology at Cencora, enabling seamless digital service experiences. Leading product vision and driving platform evolution for improved customer interactions.
Customer Success Manager executing best - in - class strategies for adoption and revenue retention in EMEA. Drive successful product adoption and business outcomes for key customers in the Fixed Video & Access division.
Customer Success Manager driving adoption of AI Talent Acquisition solutions at Workday. Collaborating with teams to enhance customer success and accelerate maturity.
Customer Success Manager supporting clients at a financial management platform. Driving client engagement and expansion opportunities in a rapidly growing fintech environment.
Senior Enterprise Customer Success Manager at Quandri transforming insurance experience with AI. Focused on managing enterprise accounts and driving product adoption in a fast - paced environment.
Customer Success Manager responsible for driving customer value and partnerships at Conveo. Managing relationships with Fortune 500 clients to enhance research and insights.
CRM Sr Manager leading strategic customer relations and teams at GHFLY. Overseeing data - driven strategies and global client operations in a hybrid work model.
Supports eCRM team with various channel optimization and newsletter management. Manages community growth on Facebook and develops customer club strategies.
Customer Success Manager connecting AI startup to rehabilitation clinics. Responsible for client management, integration projects, and fostering long - term relationships.