Customer Success Manager at Civalgo ensuring successful implementation and adoption of solutions in the construction industry. Supporting clients from project inception to full integration.
About the role
- CRM Sr Manager leading strategic customer relations and teams at GHFLY. Overseeing data-driven strategies and global client operations in a hybrid work model.
Responsibilities
- Lead GHFLY's CRM function, acting strategically with major global clients.
- Manage and develop the team, ensuring technical excellence and high-quality deliverables.
- Plan and implement multichannel relationship strategies across the customer journey.
- Serve as a consultative partner to clients, driving strategic agendas and acting as the technical reference for the area.
- Manage end-to-end CRM operations, including campaigns, relationship journeys, and continuous optimizations.
- Lead customer analytics, segmentation, and personalization initiatives focused on conversion and retention.
- Develop data- and technology-driven strategies, including leveraging CDP and artificial intelligence.
- Ensure the evolution of strategies with a focus on revenue generation (upsell, cross-sell, and repurchase).
- Work cross-functionally with Media, Data, Client Services, and Creative on omnichannel strategies.
- Manage KPIs and client portfolio performance, ensuring the delivery of results.
- Lead RFP processes and support business development initiatives.
- Organize workflows, prioritize requests, and drive continuous improvement of the area.
Requirements
- Strong experience in CRM, marketing automation, or digital marketing, preferably in agencies or large-scale operations.
- Hands-on experience with advanced CRM strategies, including segmentation, personalization, and multichannel journeys.
- Experience with CRM platforms (e.g., Salesforce, Insider, Dito, or similar).
- Knowledge of data, customer analytics, and integrations (CDP and marketing ecosystems).
- Experience managing teams and developing people.
- Ability to lead strategic discussions with senior stakeholders and complex clients.
- Experience with omnichannel strategies and integration with paid media.
- Experience managing KPIs with a strong results orientation.
- Consultative mindset, with strong influencing skills and decisive decision-making.
- Autonomy, strong organizational skills, and systems thinking.
Benefits
- Meal allowance and/or food allowance loaded on a Ticket Flex card (no employee contribution).
- Commuting allowance or mobility support (no employee contribution).
- Wellhub for physical and mental health and well-being.
- MetLife life insurance.
- Creditas (salary advance, special conditions for loans and purchases at Creditas Store without affecting your credit card limit).
- Bracov pharmacy network agreement, valid at major pharmacy chains in Brazil.
- Access to SESC, with benefits for education, wellness, tourism, culture, and more.
- SulAmérica Health and Dental (national coverage, monthly contribution; no copayment).
- Paraná Clínicas - Health (regional coverage, monthly contribution; no copayment).
- Dental Uni - Dental (national coverage, monthly contribution; no copayment).
- Inclusive and extended parental leave – 6 months for mothers and 20 days for fathers, including adoptive parents, trans women, trans men, and same-sex couples.
- Pet leave – one day off when adopting a pet to enjoy your new companion.
- Pilot Hunter – our referral program that rewards you when your recommended candidate is hired.
- Hybrid model for employees in Curitiba and São Paulo: office attendance 3 days per week.
- Birthday day off – one day off during your birthday month to enjoy as you wish.
- Anniversary day off – one day off to celebrate your work anniversary as you prefer.
- Reset day – flexibility to use banked hours in a planned way.
- Flexible work hours – ability to start between 08:00 and 10:00 and finish between 17:00 and 19:00, depending on team dynamics, client demands, and alignment with leadership.
- Work-from-anywhere weeks – ability to work from anywhere in the world for up to 4 non-consecutive weeks per year, subject to seniority.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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