Customer Success Manager growing customer accounts in payments and banking sectors. Driving revenue growth through demand generation and strategic relationship management.
About the role
- Client Success Manager responsible for building client relationships and driving revenue growth at a digital marketing company. Leading strategic marketing plans and ensuring client satisfaction.
Responsibilities
- Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
- Define and drive the marketing strategy for each client
- Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
- Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
- Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor
- Expand client relationships by growing services delivered and revenues generated within your accounts
- Generate client referrals that result in new RYNO clients
- Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals
- Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
- Mentor Client Success Coordinators
- Build strong relationships with both clients and the RYNO team
- Additional job duties as assigned by management
Requirements
- 3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles
- Experience driving revenue growth by securing new client business and upselling solutions
- Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams
- Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
- Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
- Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast-paced workflow
- Strong work ethic with a commitment to delivering results and helping businesses grow
- Strong ability to solve complex problems and resolve conflicts proactively
- Ability to thrive in a fast-paced environment with tight deadlines
- Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)
Benefits
- Performance based bonuses to reward excellence
- Medical, Dental, Vision, and Life Insurance
- 401(k) matching to help you plan for your future
- 6 weeks of paid parental leave for new parents
- $2,000 annual tuition reimbursement for continued education
- Wellness stipend to support your health and fitness
- Monthly data stipend to support your remote work environment
- Paid vacation and sick time off for work-life balance
- 10 paid holidays to enjoy throughout the year
- Paid days for a Cause to give back to your community
- Paid birthday holiday to celebrate your special day
- Comprehensive Employee Assistance Program for personal support
- Leadership and career advancement opportunities
- Anniversary rewards to celebrate milestones
- Inclusion, Diversity, Equity & Access (IDEA) Committee
- Awesome team merch!
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