Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
About the role
- Customer Service Representative facilitating orders and resolving issues to enhance customer experience. Promoting value add services and ensuring high-quality order standards.
Responsibilities
- Provide exceptional service for customers
- Facilitate orders and resolve issues
- Champion service excellence belief
- Ensure orders are captured with high quality standards
- Resolve customer issues cross-functionally
- Navigate websites and promote value add services
- Provide quote information to customers
Requirements
- High school diploma or general education degree (GED)
- 1-2 years related experience and/or training, or equivalent combination of education and experience
- Excellent Customer Service skills
- Experience of working cross-functionally
- Strong written/verbal communication skills
- High attention to detail
- Highly organized and able to multi-task and prioritize own workloads
Benefits
- Health benefits
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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