Customer Service Representative facilitating orders and resolving issues to enhance customer experience. Promoting value add services and ensuring high-quality order standards.
Responsibilities
Provide exceptional service for customers
Facilitate orders and resolve issues
Champion service excellence belief
Ensure orders are captured with high quality standards
Resolve customer issues cross-functionally
Navigate websites and promote value add services
Provide quote information to customers
Requirements
High school diploma or general education degree (GED)
1-2 years related experience and/or training, or equivalent combination of education and experience
Excellent Customer Service skills
Experience of working cross-functionally
Strong written/verbal communication skills
High attention to detail
Highly organized and able to multi-task and prioritize own workloads
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