Customer Support Intern providing technical assistance and post - sales support to customers at Infobip. Collaborating with the support team to resolve issues and maintain service quality.
About the role
- Providing comprehensive administrative support for physicians within a clinical environment. Responsible for appointment scheduling, patient care coordination, and medical documentation management.
Responsibilities
- Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
- Responsible for all clinic preparations, including but not limited to providers' time and calendar management.
- Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
- Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
- Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims.
- Arranges travel, conference registration, and hotel accommodations.
- Research hospital medical records for the information requested by physicians, insurance companies, and attorneys.
Requirements
- High School diploma and 2 years of relevant experience required
- Or equivalent combination of education and experience
- Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
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