Customer Support role for a Medtech company providing technical assistance and system solutions to clients. Focused on technical inquiries and support logistics for diagnostic systems.
About the role
- Customer Service Advisor in Stoke helping new customers connect their products and services via phone. Providing support for initial queries related to setup and first bills.
Responsibilities
- Talking to customers over the phone when they first join us.
- Guiding customers through the process of getting their products and services connected.
- Helping with any initial queries around in home setup or their first bill.
Requirements
- If you’re naturally helpful, calm and can build relationships – we can train you on the rest.
Benefits
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
- Great team culture, meaningful support and tailored training to help you build a lasting career.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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