Customer Experience Manager responsible for implementing and improving user experience at Educabot. Supporting educational technology products and ensuring effective adoption by institutional clients.
About the role
- Customer Experience & Retention Specialist supporting relationships between practices and clients. Focused on proactive follow-up and meaningful communication to enhance client satisfaction.
Responsibilities
- Support pet owners throughout their journey with proactive follow-up and meaningful communication
- Reach out to clients who are due or overdue for important care
- Manage post-visit follow-ups and review results with clients
- Use practice systems and CRM tools to track interactions and identify trends
- Help improve retention rates and client satisfaction
Requirements
- Experience in a veterinary, healthcare or client-facing environment
- Understanding of the emotional side of pet care
- Clear, compassionate communication skills
- Comfortable managing high volume of follow-ups
- Organisational skills and detail-focused
Benefits
- Base salary €35,000 + performance-related bonus up to €5,000 (OTE €40,000)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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