Customer Service Advisor in Stoke helping new customers connect their products and services via phone. Providing support for initial queries related to setup and first bills.
About the role
- Customer Support role for a Medtech company providing technical assistance and system solutions to clients. Focused on technical inquiries and support logistics for diagnostic systems.
Responsibilities
- Provide telephone support to customers via a technical service hotline for diagnostic systems (e.g., X-ray systems, scanners, and software)
- Analyze and resolve technical inquiries in close coordination with internal and external product experts (primarily in German-speaking regions)
- Advise on and plan installations as well as complete system solutions
- Provide logistical and technical support to service engineers and field service technicians
- Record, document, and relay fault reports
- Contribute to quality management tasks, internal training areas, and technical field service activities
- Actively participate in internal projects
Requirements
- Completed technical training, e.g., in electronics, mechatronics, IT systems electronics, or as an IT specialist; ideally complemented by a qualification in medical technology
- Several years of experience in technical support or repair of complex (medical) technical equipment and in telephone-based customer service
- Knowledge of software, IT infrastructure, and network technology is advantageous, as is practical experience with X-ray systems and imaging
- Strong service and customer orientation
- Independent, structured, and reliable working style, with enjoyment of teamwork
- Very good German language skills and good English skills
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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