Operations and Quality Specialist at PPLM ensuring quality standards and efficient operations in health centers. Collaborating with clinical and administrative teams while managing multiple projects in a hybrid work model.
About the role
- Technical Customer Service Representative focusing on quickly responding to customer parts requests for fire apparatus while collaborating with various teams for parts sales.
Responsibilities
- Respond to customer parts research requests quickly and accurately to facilitate parts sales.
- Communicate effectively with customers, dealers, and vendors via email and telephone.
- Research BOMs and other technical sources for part number identification.
- Utilize automotive mechanical knowledge to identify the location of parts in fire apparatus.
- Identify parts needed for repair and service of fire apparatus using schematics, bill of materials, pictures, photographs, diagrams, and information from various computer and hard-copy sources.
- Conduct research to facilitate the sale of parts by working with manufacturers, suppliers, engineers and technical support teams.
- Create part numbers for customers to order parts.
- Collaborate with customer service and purchasing team to identify replacements for obsolete parts.
- Create documents using Word, Excel, PowerPoint, and Adobe to detail research findings for future use.
- Organize and maintain files for parts research findings for specific fire apparatus and specific parts.
- Recommend and sell aftermarket parts according to established goals.
- Provide sales promotion, pricing, and technical information/literature to dealers and customers.
- Keep operating managers informed of customer and parts sales trends.
Requirements
- 7 years of fire apparatus-related work and 5 years of production line-related work, ability to read blueprints
- Requires an advanced understanding of heavy truck components (such as axles, engines, cooling systems, etc.), electrical systems including multiplex, hydraulic systems, body/cab components (such as latches, doors, bumpers, etc.), firefighting pump and plumbing systems.
- Experience as a truck mechanic is preferred
- High school diploma or equivalent required.
- Mathematical ability is essential throughout the customer service and parts sales processes.
- Strong written and oral communication skills
- Practical computer experience is required. (MS Office suite)
Benefits
- Driven to satisfy customers and grow the Aftermarket business
- Treat all employees and customers fairly, courteously and with dignity
- Maintain positive relationships with customers and employees
- A team player who is focused on providing exemplary customer service
Job title
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TD
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