Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
TD
Hybrid Compliance Business Oversight Manager, Transformation Enablement, Customer Experience and Platforms – Technology
Posted yesterday
About the role
- Senior Compliance Business Oversight Manager supporting compliance programs for TD Bank's Global Compliance Department. Focusing on regulatory compliance management and providing oversight across business units.
Responsibilities
- Lead the identification and assessment of applicable Privacy, banking, Human Rights, Accessibility laws and regulations
- Perform independent inherent and residual Compliance risk assessments of the business segments
- Develop and communicate enterprise governance and control methodologies related to RCM
- Oversee and report on business unit regulatory issues/events and associated remediation
- Perform independent oversight monitoring to evaluate and assess the adequacy and effectiveness of the 1st line of defense RCM controls
- Provide independent challenge and objective guidance to the business units
Requirements
- Knowledge of relevant Canadian legislation, regulations and industry standards
- Experience in reviewing, assessing and applying regulatory requirements
- Undergraduate degree
- Relevant professional designations and/or certifications as required
- 7+ years relevant experience
- Ability to work independently, think critically and make decisions
- Highly organized and flexible in prioritizing various work demands
- Ability to manage high volumes of work in a fast-paced environment and manage multiple priorities
- Professional experience in a governance related field (e.g. Compliance, Risk Management, AML, Legal, Audit)
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
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