Bilingual Customer Service Representative at Ford assisting dealers with parts and service inquiries. Focused on resolving technical issues and providing support to dealership representatives.
PM
Hybrid Health Center Operations and Quality Support Specialist
Posted last month
About the role
- Operations and Quality Specialist at PPLM ensuring quality standards and efficient operations in health centers. Collaborating with clinical and administrative teams while managing multiple projects in a hybrid work model.
Responsibilities
- Coordinate onboarding for licensed and non-licensed staff, ensuring smooth setup of tools, access, and workflows.
- Reinforce operational and EPIC workflow standards to support consistent front office and clinical operations.
- Provide onsite coverage and leadership support during staffing gaps or peak demand, including travel to health centers.
- Assist with audits, inspections, accreditation preparation, and rollout of Medical Standards and Guidelines.
- Support centralized scheduling, maintain organized documentation, and draft clear operational communications.
- Partner with managers to identify operational gaps and coordinate follow-up training or support.
- Spreadhead to cross-departmental projects using project management expertise.
Requirements
- High school diploma or equivalent required
- Project Management Professional certification preferred
- Experience support operations, quality, training support, project coordination, or administrative work in a health center setting preferred.
- Strong organizational skills with the ability to manage multiple priorities.
- Comfortable working in a fast-paced environment with frequent changes.
- Excellent written and verbal communication skills.
- Strong follow-through, reliability, and attention to detail.
- Ability to build trust and communicate clearly with clinical and non-clinical staff.
- Proficiency with Microsoft Office suite and ability to learn new systems quickly.
- Experience with EPIC or another electronic health record system preferred.
- Ability to lift and move boxes of forms and supplies as needed.
- Commitment to reproductive health care, patient experience, and equity.
- Demonstrated ability to work with individuals of diverse races, ethnicities, genders and backgrounds
- Ability to lift 30 lbs. and move efficiently throughout the health center.
- Ability to bend, reach, and respond to patient care needs.
- Oral, auditory, and visual ability to ensure effective patient communication.
Benefits
- Inclusive Workforce: We’re actively building a workforce that reflects the communities we serve.
- Leadership Opportunities: We believe in mentorship, professional growth, and supporting underrepresented clinicians in advancing their careers.
- Impact-Driven Culture: Be part of a mission-centered team that’s reshaping health care from the inside out.
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