Hybrid Health Center Operations and Quality Support Specialist

at Planned Parenthood League of Massachusetts

• Job title: Health Center Operations and Quality Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $68,000 - $80,000 per year
• Degree requirement: High School Diploma
• Tech skills: PMP
• Location requirements: Hybrid, Boston, United States

About the role

• Operations and Quality Specialist at PPLM ensuring quality standards and efficient operations in health centers. Collaborating with clinical and administrative teams while managing multiple projects in a hybrid work model.

Responsibilities

• Coordinate onboarding for licensed and non-licensed staff, ensuring smooth setup of tools, access, and workflows.
• Reinforce operational and EPIC workflow standards to support consistent front office and clinical operations.
• Provide onsite coverage and leadership support during staffing gaps or peak demand, including travel to health centers.
• Assist with audits, inspections, accreditation preparation, and rollout of Medical Standards and Guidelines.
• Support centralized scheduling, maintain organized documentation, and draft clear operational communications.
• Partner with managers to identify operational gaps and coordinate follow-up training or support.
• Spreadhead to cross-departmental projects using project management expertise.

Requirements

• High school diploma or equivalent required
• Project Management Professional certification preferred
• Experience support operations, quality, training support, project coordination, or administrative work in a health center setting preferred.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable working in a fast-paced environment with frequent changes.
• Excellent written and verbal communication skills.
• Strong follow-through, reliability, and attention to detail.
• Ability to build trust and communicate clearly with clinical and non-clinical staff.
• Proficiency with Microsoft Office suite and ability to learn new systems quickly.
• Experience with EPIC or another electronic health record system preferred.
• Ability to lift and move boxes of forms and supplies as needed.
• Commitment to reproductive health care, patient experience, and equity.
• Demonstrated ability to work with individuals of diverse races, ethnicities, genders and backgrounds
• Ability to lift 30 lbs. and move efficiently throughout the health center.
• Ability to bend, reach, and respond to patient care needs.
• Oral, auditory, and visual ability to ensure effective patient communication.

Benefits

• Inclusive Workforce: We’re actively building a workforce that reflects the communities we serve.
• Leadership Opportunities: We believe in mentorship, professional growth, and supporting underrepresented clinicians in advancing their careers.
• Impact-Driven Culture: Be part of a mission-centered team that’s reshaping health care from the inside out.