Sales & Service Team Leader overseeing a hybrid team of 6 in London. Leading daily performance and ensuring exceptional customer experiences in a high - velocity sales environment.
About the role
- Responsible for managing human resources policies and practices in a recruitment firm specializing in ex-military profiles. Engaging teams during organizational transformations and legal compliance with strategic development.
Responsibilities
- Define, structure and implement HR policy in alignment with the organization's strategic directions
- Identify human and organizational challenges and propose appropriate action plans
- Actively participate in strategic discussions related to the organization's evolution
- Gather managers' needs and support them in their managerial practices
- Structure recruitment, onboarding and retention processes
- Set up and lead workforce planning and career path management systems (GEPP/GPEC)
- Develop and monitor the skills development plan and training activities
- Oversee employee administration (contracts, personnel files, regulatory follow-up)
- Manage payroll and ensure the reliability of employee/social data
- Conduct legal monitoring and ensure compliance of HR practices (labor law, social obligations, GDPR)
- Manage relations with employee representatives and organize representative bodies/meetings
- Contribute to a constructive and sustainable social dialogue
- Prevent and manage sensitive individual situations
- Develop HR communication tools and materials
- Promote information flow and team cohesion
- Promote job roles and strengthen the organization's attractiveness
- Contribute to collective momentum through internal key events
Requirements
- Master's degree (Bac+5) in Human Resources, Employment Law or equivalent
- Significant experience (minimum 5–8 years) in a generalist HR role with a strategic dimension
- Experience in a structured environment and/or in transformation projects is appreciated
- Knowledge of non-profit, institutional or specifically governed organizations is an asset
- Strong command of labor law and social obligations
- Good knowledge of HR processes (recruitment, training, GEPP/GPEC, payroll)
- Ability to lead cross-functional HR projects
- Proficiency with HRIS tools and HR metrics/KPIs
- Good listening skills and excellent interpersonal intelligence
- High discretion and respect for confidentiality
- Advisory stance, diplomacy and the ability to unite stakeholders
- Ability to take a step back and manage complex situations
- Rigour, organisation and autonomy
- Sense of responsibility and professional commitment
Benefits
- Strategic position with high exposure to senior management
- Role with strong human value and real organizational impact
- Collaborative, supportive and committed working environment
- Opportunity to structure and develop HR practices
- Access to employee benefits (e.g., CSE / works council benefits)
- Active training and development policy
- Pleasant working environment conducive to professional fulfilment
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