Sales & Service Team Leader overseeing a hybrid team of 6 in London. Leading daily performance and ensuring exceptional customer experiences in a high - velocity sales environment.
About the role
- Strategic People Lead managing performance and cultural initiatives for a leading digital marketing firm. Focusing on aligning team structures and delivering People strategy to enhance business growth.
Responsibilities
- Oversee and ensure consistent application of our competency framework across recruitment, performance, and progression
- Shape and deliver our strategic People roadmap
- Monitor and report on the commercial impact of People initiatives
- Partner closely with senior leadership to ensure alignment with commercial objectives
- Serve as a strategic advisor to senior leadership on team structures and team performance
- Facilitate sessions with leaders to align priorities and address capability gaps
- Help refine performance review processes in line with business needs
- Lead initiatives to embed the company’s vision, mission, and values into practices
- Optimize onboarding and offboarding processes for a consistent employee experience
- Develop employee wellbeing initiatives aligned with team norms
Requirements
- Proven experience in a People leadership role
- Strong commercial acumen
- Ability to shape and deliver strategic People initiatives
- Experience in managing performance frameworks
- Strong analytical skills to measure and report on people initiatives
- Experience in collaboration with executive leadership
- Familiarity with competency frameworks and career development
- Ability to deliver training and development programs
- Strong interpersonal skills to promote a culture of open feedback
- Commitment to diversity and inclusion practices
Benefits
- Dynamic working: To keep that work-life harmony in check, we're flexible on where and when you work
- Private medical insurance: To keep you fighting fit and give you and your family peace of mind.
- Income protection: We know it feels good to be covered, just in case.
- Calm Subscription: Now more than ever, it’s important to mind your mind!
- 25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
- Christmas closure: No need to save holiday days for the Christmas closure period. It's on us!
- Birthdays off: One extra day to celebrate your big day
- Summer hours: Between June and Aug we finish at 15.00 every Friday.
- Online coaching and mental health support: Unlimited via OpenUp
- Remote Working: Work abroad for up to one month a year.
- Performance & Salary: Reviewed twice a year for everyone.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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