Sales & Service Team Leader overseeing a hybrid team of 6 in London. Leading daily performance and ensuring exceptional customer experiences in a high - velocity sales environment.
About the role
- Directeur des Ressources Humaines chez Provencia, pilotage RH de supermarchés en Rhône-Alpes. Accompagnement des équipes et optimisation des pratiques RH dans un groupe en mutation.
Responsibilities
- Reporting to the Group Human Resources Directorate, you will be responsible for HR management across a scope of 10 to 15 supermarkets
- Support and advise store Managers and Directors on all HR matters
- Oversee disciplinary management and ensure proper procedural compliance
- Supervise employee relations and oversee works council elections
- Ensure compliance with labor law and Group agreements
- Conduct social audits and define corrective action plans
- Manage strategic recruitments and implement training initiatives
Requirements
- Higher education degree in Human Resources or Labor/Employment Law
- Proven experience (minimum 5 years) in a generalist HR role or as a regional HR manager, ideally in large-scale retail, grocery retail or a multi-site environment
- Strong expertise in labor law and collective/employee relations
- Leadership, strong coaching skills and an excellent advisory approach
- Strong analytical, decision-making and negotiation skills
- Both strategic and hands-on operational approach
- Field-oriented, autonomous and able to manage sensitive situations
Benefits
- Annual bonus
- Attendance bonus
- Group profit-sharing scheme
- Employer contribution to health insurance (65%)
- 11% employee discount on purchases in our 39 stores
- 1% housing contribution
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