Senior Business Analyst joining a short - term project focused on AI - driven automation. Collaborating with client stakeholders to analyze operational business processes for improvement.
About the role
- Workforce Management Analyst at Relativity translating data into optimized staffing solutions. Collaborating across teams to enhance workforce management practices and support service goals.
Responsibilities
- Interpret forecasting plans to provide capacity planning and interval staffing requirements to meet forecasted volume and achieve expected service level goals, leveraging WFM software
- Build, maintain, and optimize global schedules, including coverage models, shift structures, and intraday adjustments
- Partner with global Workforce Management peers to identify opportunities for workforce optimization and consistent best practices across regions and teams
- Support and maintain workforce management and telephony systems (e.g., Calabrio, Vonage)
- Analyze and deliver recurring workforce and performance reporting to identify trends, risks, and improvement opportunities
- Own analytical inputs for capacity planning by maintaining staffing and capacity models
- Conduct scenario analysis to assess capacity risks and staffing tradeoffs
- Contribute to the evaluation, adoption, and enablement of workforce tools and enhancements
- Collaborate cross-functionally to support workforce-related initiatives and ensure alignment with organizational goals
- Perform other duties as assigned to support evolving business and operational needs.
Requirements
- 3 years of experience in Workforce Management, operations analytics, or a related analytical role
- Strong analytical skills with demonstrated ability to interpret data, identify trends, and translate findings into actionable recommendations
- Advanced proficiency in Microsoft Excel, including complex formulas, data manipulation, and analysis
- Experience working with workforce management, telephony, or operational systems; familiarity with tools such as Calabrio preferred
- Ability to manage multiple priorities in a fast-paced, operational environment
- Strong written and verbal communication skills, with the ability to clearly explain analysis and recommendations to diverse stakeholders
- Familiarity with CRM platforms (e.g., Salesforce) and integrating operational data across systems
- Ability to work during U.S. dayside delayed hours (~11:00 AM–7:00 PM CST) to support global operations, including APAC.
Benefits
- Competitive base salary
- Annual performance bonus
- Long-term incentives
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Business Analyst responsible for leading Oracle Fusion HCM design and support at American Tower. Collaborates with HR and IT to implement scalable HCM solutions.
Digital Business Analyst driving digital initiatives for financial services. Gathering requirements, analyzing processes, and collaborating on system implementations to optimize user experience.
NetSuite Business Analyst owning platform decisions and data strategy in a growing 600 - person life sciences consultancy. Responsible for ERP setup, project integrations, and data quality across multiple regions.
Resource Management Analyst supporting data accuracy and pre - staffing operations at Huron. Ensuring effective resource management through Salesforce and Workday with collaborative team involvement.
Business Management Analyst supporting Infra Chief Operating Office division at Deutsche Bank. Collaborating with stakeholders and preparing analytics and reports for strategic initiatives.
Business Analyst managing legacy systems and cross - functional reporting in a data - driven environment. Focused on improving workflow efficiency and system reliability through analytical proficiency.
Technical Business Analyst needed to gather requirements and collaborate on product roadmaps. Join CFC’s Technology Team focusing on low code/no code solutions.
Analista de Negócios for digital transformation in judiciary projects. Involves mapping processes, facilitating workshops, and translating legal realities into technological solutions.
Business Analyst for digital transformation projects in the Brazilian judiciary. Responsibilities include mapping processes and facilitating workshops with stakeholders.