IT Business Analyst at Truist involved in enterprise infrastructure upgrades and migrations with application teams. Collaborating across departments for modernization initiatives in key locations.
About the role
- Workforce Management Analyst at Relativity translating data into optimized staffing solutions. Collaborating across teams to enhance workforce management practices and support service goals.
Responsibilities
- Interpret forecasting plans to provide capacity planning and interval staffing requirements to meet forecasted volume and achieve expected service level goals, leveraging WFM software
- Build, maintain, and optimize global schedules, including coverage models, shift structures, and intraday adjustments
- Partner with global Workforce Management peers to identify opportunities for workforce optimization and consistent best practices across regions and teams
- Support and maintain workforce management and telephony systems (e.g., Calabrio, Vonage)
- Analyze and deliver recurring workforce and performance reporting to identify trends, risks, and improvement opportunities
- Own analytical inputs for capacity planning by maintaining staffing and capacity models
- Conduct scenario analysis to assess capacity risks and staffing tradeoffs
- Contribute to the evaluation, adoption, and enablement of workforce tools and enhancements
- Collaborate cross-functionally to support workforce-related initiatives and ensure alignment with organizational goals
- Perform other duties as assigned to support evolving business and operational needs.
Requirements
- 3 years of experience in Workforce Management, operations analytics, or a related analytical role
- Strong analytical skills with demonstrated ability to interpret data, identify trends, and translate findings into actionable recommendations
- Advanced proficiency in Microsoft Excel, including complex formulas, data manipulation, and analysis
- Experience working with workforce management, telephony, or operational systems; familiarity with tools such as Calabrio preferred
- Ability to manage multiple priorities in a fast-paced, operational environment
- Strong written and verbal communication skills, with the ability to clearly explain analysis and recommendations to diverse stakeholders
- Familiarity with CRM platforms (e.g., Salesforce) and integrating operational data across systems
- Ability to work during U.S. dayside delayed hours (~11:00 AM–7:00 PM CST) to support global operations, including APAC.
Benefits
- Competitive base salary
- Annual performance bonus
- Long-term incentives
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Tableau Experienced Business Analyst in Digital Technologies division focusing on business requirements and analytics solutions. Collaborating with clients on Data Strategy and implementation of AI & ML solutions.
Senior Automation Business Analyst supporting automation projects across business units and collaborating with developers. Focusing on requirements, solution design, and project management for digitalization efforts.
Senior Business Analyst bridging business strategy and technology at the Insurance Council. Focusing on understanding business challenges and translating them into actionable solutions.
Findings and Issues Management Analyst maintaining tracking and reporting for FCC Products. Coordinating responses to audits and identifying systemic drivers in compliance findings.
Technical Business Analyst working at CDP Global, collaborating with data teams and stakeholders. Translating business needs into technical requirements for data products and platforms.
Business Support Analyst at Octal Philippines Inc. enhancing operational capabilities by supporting analysis of business needs and collaborating with teams to document requirements.
Business Analyst II at WM performing data assessment and process improvement. Enhancing workflow and reporting, while ensuring quality completion of department work.
Business Analyst II analyzing and optimizing business processes within Seaspan's Victoria Shipyard. Bridging business needs and technology solutions for operational efficiency.
Business Analyst for Intelligent Premium Audit Platform designing innovative features in Property & Casualty insurance operations. Collaborating with Product Owners and stakeholders to develop clear actionable requirements.