Business Analyst for Intelligent Premium Audit Platform designing innovative features in Property & Casualty insurance operations. Collaborating with Product Owners and stakeholders to develop clear actionable requirements.
Responsibilities
Partner directly with Product Owner / Platform Owner to break down Epics into clear, well-defined Features and User Stories.
Facilitate requirement discussions with business stakeholders, operations teams, and client partners; identify gaps, edge cases, and process risks.
Document detailed functional and non-functional requirements, including workflow nuances, validation rules, UI/UX behavior, and integration needs.
Review end-to-end business processes and propose improvements that reduce friction, improve data quality, or increase automation.
Own your User Stories through the full lifecycle: grooming, refinement, dependency identification, clarification for developers, acceptance criteria validation, and functional review in the development environment.
Validate delivered stories directly in dev—ensuring completeness, accuracy, and alignment with intended workflow before moving to UAT.
Collaborate closely with developers, QA automation engineers, and architects to clarify requirements and resolve questions quickly to maintain sprint velocity.
Provide demos to business stakeholders and support a smooth transition from development to production.
Act as the primary liaison between business stakeholders, operations teams, the technical pod, and global Scrum teams.
Communicate requirement changes, risks, and impacts clearly to all parties.
Manage scope and assist in evaluating change requests for feasibility and timeline impact.
Escalate risks or blockers to the Platform Owner in a timely manner.
Conduct data analysis using SQL and other tools to support requirement definition, defect investigations, and root cause analysis.
Collaborate with technical leads/architects to understand backend impacts, integration considerations, and system constraints.
Support troubleshooting post-release defects or operational issues, ensuring timely resolution.
Become a subject matter expert on EXL’s Premium Audit systems, workflows, and user roles (auditors, reviewers, client partners).
Requirements
8+ years of experience as a Business Analyst with progressively increasing responsibilities.
3+ years working in Agile Scrum environments.
Demonstrated ability to work independently and drive clarity in complex problem spaces.
Strong communication skills—capable of interacting with technical and non-technical stakeholders, writing clear documentation, and presenting to business audiences.
Ability to rapidly learn new technologies, systems, and domain concepts in a fast-paced environment.
Strong analytical thinking, attention to detail, and structured problem-solving skills.
Proficiency with SQL for data validation and investigation.
Excellent time-management and organizational abilities; able to manage multiple workstreams simultaneously.
Collaborative mindset and a commitment to transparency and continuous improvement.
Bachelor’s degree or equivalent combination of education and experience.
Benefits
A competitive salary with a generous bonus
private healthcare
life assurance at 4 x your annual salary
income protection insurance
rewarding pension
a wide range of professional and personal development opportunities
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