IT Business Analyst at Truist involved in enterprise infrastructure upgrades and migrations with application teams. Collaborating across departments for modernization initiatives in key locations.
OS
Hybrid Business Analyst, Support Experience
Posted 14 hours ago
About the role
- Business Support Analyst at Octal Philippines Inc. enhancing operational capabilities by supporting analysis of business needs and collaborating with teams to document requirements.
Responsibilities
- Join Octal Philippines Inc. as a **Business Support** Analyst and play a crucial role in enhancing our operational capabilities.
- You will be responsible for supporting the analysis of business needs, collaborating with various teams to document requirements, and facilitating solutions that drive efficiency.
- This position offers an opportunity to utilize your analytical skills to identify system improvements, interact with clients, and contribute to our overall success.
Requirements
- Computer Science or any IT-related course
- Minimum of 2-3 year experience
- **Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.**
- **Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client**
- ***Knowledge on any service or helpdesk management system is a plus***
- **Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently**
- Should have problem solving, decision making and analytical skills
- *Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus*
- Ability to do user training
- Ability to conduct quality assurance testing
- Basic knowledge in MySQL or basic SQL scripting
- **Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual**
- Good written and verbal communication skills
- Strong self-learning capability
- Adaptive to changing work schedules and working hours
Benefits
- Mandatory Gov't Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Tableau Experienced Business Analyst in Digital Technologies division focusing on business requirements and analytics solutions. Collaborating with clients on Data Strategy and implementation of AI & ML solutions.
Senior Automation Business Analyst supporting automation projects across business units and collaborating with developers. Focusing on requirements, solution design, and project management for digitalization efforts.
Senior Business Analyst bridging business strategy and technology at the Insurance Council. Focusing on understanding business challenges and translating them into actionable solutions.
Workforce Management Analyst at Relativity translating data into optimized staffing solutions. Collaborating across teams to enhance workforce management practices and support service goals.
Findings and Issues Management Analyst maintaining tracking and reporting for FCC Products. Coordinating responses to audits and identifying systemic drivers in compliance findings.
Technical Business Analyst working at CDP Global, collaborating with data teams and stakeholders. Translating business needs into technical requirements for data products and platforms.
Business Analyst II at WM performing data assessment and process improvement. Enhancing workflow and reporting, while ensuring quality completion of department work.
Business Analyst II analyzing and optimizing business processes within Seaspan's Victoria Shipyard. Bridging business needs and technology solutions for operational efficiency.
Business Analyst for Intelligent Premium Audit Platform designing innovative features in Property & Casualty insurance operations. Collaborating with Product Owners and stakeholders to develop clear actionable requirements.