Business Analyst II at WM performing data assessment and process improvement. Enhancing workflow and reporting, while ensuring quality completion of department work.
About the role
- Business Analyst II analyzing and optimizing business processes within Seaspan's Victoria Shipyard. Bridging business needs and technology solutions for operational efficiency.
Responsibilities
- Analyze and document as-is and to-be business processes using ARIS or similar BPM tools
- Support in the development and maintenance of E2E process architecture within one of the Seaspan units
- Identify gaps, inefficiencies, and opportunities for improvement or automation
- Define business rules, process controls, and conceptual designs to support IT and process initiatives. Elicit, validate, and document business, functional, and non-functional requirements
- Maintain clear traceability between process models, business needs, and solution designs
- Collaborate with solution architects, developers, and business stakeholders to ensure solution alignment
- Coordinate and support User Acceptance Testing (UAT) with business representatives
- Develop test scenarios and acceptance criteria; track defects and results
- Facilitate stakeholder review, sign-off, and readiness for go-live
- Support process and system adoption post-implementation
- Contribute to the preparation of SOPs, training materials, and process documentation
- Participate in post-go-live stabilization, feedback collection, and benefit realization activities
Requirements
- Bachelor’s degree in Business Administration, Computer Science, Engineering, or related field
- 2–5 years of experience in business analysis, process improvement, or systems implementation/enhancements
- Solid understanding of Business Process Management (BPM) and process architecture principles
- Experience in documenting and optimizing end-to-end business processes
- Hands-on experience with ARIS, Visio, or equivalent modelling tools
- Working knowledge of requirements management and SDLC frameworks
- Familiarity with Enterprise Architecture (EA), Business Intelligence (BI), and Change Management concepts
- Experience and familiarity with engineering and manufacturing processes are considered assets
- Process modelling (BPMN 2.0 / VACD)
- Business analysis & documentation
- Requirements elicitation and stakeholder facilitation
- Testing coordination and UAT support
- Analytical and critical thinking
- Experience with Aris, MS Visio, Azure DevOps, or equivalent enterprise tools preferred
- Certification in Business Analysis (IIBA) or Lean Six Sigma is considered an asset
Benefits
- Annual bonus
- Pension plan matching
- Full health care (e.g. unlimited physiotherapy)
- Dental
- Vision
- Life insurance
- Medical leave coverage
- Parental leave coverage
- Wellness/fitness reimbursement for memberships or registration fees
- Employee Family Assistance Program (EFAP)
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