Customer Success Manager at Powtoon managing enterprise accounts and driving customer outcomes and revenue retention. Building strong relationships and ensuring value realization for clients.
About the role
- Vice President of Client Success leading post-sale customer experience at Red Oak. Focused on client retention, satisfaction, and team mentoring.
Responsibilities
- Develop and execute the client success vision, strategy, and KPIs to drive retention, satisfaction, and net revenue growth.
- Lead and mentor a team of Client Success Specialists
- Build trusted advisor relationships with key enterprise and strategic accounts.
- Serve as the internal voice of the customer, influencing product roadmap and go-to-market strategy.
- Develop and maintain executive-level relationships to ensure alignment with client goals and business outcomes.
- Implement scalable processes, playbooks, and systems to manage client health, usage, and engagement.
- Partner cross-functionally with Product, Sales, and Marketing to drive adoption, reduce churn, and increase lifetime value.
- Own metrics for client retention, NRR and NPS.
- Develop programs that turn satisfied clients into advocates and references.
Requirements
- ~ 15 years of total experience in Client Success, Account Management, or related roles
- 3-5 years of people management experience leading Client Success or Account teams.
- Proven track record of improving client retention and driving upsell/expansion outcomes.
- Strong analytical, strategic, and communication skills with executive presence.
Benefits
- Red Oak values the energy and creativity that comes from working together in person.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Manager at Salesforce driving customer success for Healthcare and Life Sciences through strong partnerships. Overseeing customer needs and maximizing the Salesforce platform value.
Senior Manager, Student Success collaborating with internal teams and university stakeholders to support undergraduate programs at OU Education Services.
Customer Success Specialist responsible for user onboarding, training, and support in commercial real estate products. Engaging clients to improve adoption and satisfaction.
Manage a portfolio of key client accounts at SS&C, a financial services company. Develop strong client relationships and collaborate with cross - functional teams to enhance client experience.
CRM Strategy Manager leading customer relationship management strategies for Ford Credit. Enhancing customer loyalty and engagement through data - driven insights and marketing alignment.
Customer Success Manager working with legal tech customers to grow accounts and deepen adoption. Collaborating with cross - functional teams and shaping the CS model as Juro scales.
Senior Customer Success Manager at Wind River ensuring customer satisfaction and driving revenue retention. Leading customer experiences and solving technical challenges in embedded systems.
Customer Success Manager leading Nory's US expansion in hospitality tech. Driving customer retention and growth for SMB and Mid - market customers.
Customer Support Intern at UOL EdTech handling inquiries via chat and email. Assisting customers and applying CX techniques to enhance their experience.