Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Customer Support Intern at UOL EdTech handling inquiries via chat and email. Assisting customers and applying CX techniques to enhance their experience.
Responsibilities
- Realizar o atendimento dos clientes via chat, seguindo as instruções do processo padrão.
- Identificar e auxiliar nas necessidades dos clientes que entram em contato.
- Estudar e aplicar técnicas de CX para otimizar a experiência do cliente durante os atendimentos realizados.
- Seguir metas internas e atualizar KPIs de acompanhamento semanalmente.
- Auxiliar em projetos internos do time.
Requirements
- Superior cursando em Administração, marketing ou áreas correlatas.
- Conhecimento intermediário em Excel.
- Disponibilidade para atuar 3x na semana home office, e 2x presencial no escritório em São Paulo- SP.
- Experiência em atendimento ao cliente.
Benefits
- Vale-alimentação e/ou refeição.
- Plano de saúde e odontológico.
- Seguro de vida.
- Parceria com TotalPass e ZenKlub.
- Licença maternidade e paternidade estendidas.
- Auxílio-creche.
- Descontos de até 50% em pós-graduação e MBA de grandes instituições, como FIA, FAAP e PUCRS.
- No dress code: o importante é você usar o que te faz bem.
- #TáDeParabéns: Day off no aniversário.
- Baby gift: presente para recém-nascidos.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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