Hybrid Senior Student Success Manager

at OU Education Services

• Job title: Senior Student Success Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $85,000 - $96,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Norman, United States

About the role

• Senior Manager, Student Success collaborating with internal teams and university stakeholders to support undergraduate programs at OU Education Services.

Responsibilities

• Serve as the primary Student Success liaison to OU Advising, colleges, and academic departments for matters associated with student registration and progression
• Coordinate with academic partners on advising workflows, degree planning, registration timelines, and policy interpretation
• Surface and resolve cross-institutional friction points impacting undergraduate student progression
• Represent Student Success in program- and college-level operational meetings
• Lead day-to-day execution of the Student Success operating model for online undergraduate programs
• Ensure alignment between OUES student support practices and OU undergraduate advising and academic policies
• Oversee operational readiness for undergraduate student lifecycle milestones, including onboarding, registration, progression, and completion
• Directly manage Student Success Managers and/or Student Success Coaches supporting undergraduate populations
• Support managers in staffing models, caseload balance, and workload planning aligned to undergraduate enrollment patterns
• Serve as an escalation point for complex undergraduate student cases requiring institutional coordination
• Monitor undergraduate-specific KPIs, including persistence, credit momentum, time-to-degree, and advising effectiveness
• Ensure consistent execution of SOPs, documentation, and engagement standards across teams
• Partner with the Director of Student Success to refine undergraduate success interventions and early-alert models
• Ensure Student Success coaches are trained on undergraduate-specific academic structures, policies, and coaching models
• Identify recurring knowledge gaps related to undergraduate advising and academic progression
• Analyze undergraduate student performance data to identify trends and risks
• Translate insights from advising interactions and escalations into operational improvements
• Provide regular operational updates and recommendations to the Director of Student Success.

Requirements

• Bachelor’s degree required; Master’s degree in Higher Education, Student Affairs, or related field preferred
• 7+ years of experience in student success, advising, retention, or undergraduate education
• Demonstrated experience working closely with academic advising units and faculty/college partners
• 3+ years of experience managing managers or multi-layered teams
• Strong understanding of undergraduate academic structures, degree pathways, and advising models
• Data-informed leader with experience using CRM and student success platforms (e.g., Salesforce, Banner, Canvas, Stellic)
• Excellent stakeholder management, communication, and problem-solving skills
• Able to manage multiple priorities at once in a dynamic and ambiguous environment.

Benefits

• Competitive salary and benefits package
• 401(k)
• Volunteer days
• Wellness reimbursement
• Opportunities for professional development and career growth.
• Hybrid work environment promoting work-life balance.