Customer Success Manager responsible for customer onboarding, adoption, retention, and expansion at Noibu in Ottawa. Building relationships and influencing stakeholders to achieve customer success.
About the role
- Customer Success Manager at Powtoon managing enterprise accounts and driving customer outcomes and revenue retention. Building strong relationships and ensuring value realization for clients.
Responsibilities
- Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
- Deeply understand each customer’s business goals, use cases, and success criteria
- Drive onboarding, adoption, and ongoing value realisation across accounts
- Lead structured business reviews focused on outcomes & ROI
- Partner with Account Executives to progress expansion opportunities from discovery to close
Requirements
- 3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
- Proven experience owning Retention & Expansion targets
- Comfortable managing senior enterprise stakeholders
- Strong numerical and analytical capability:
- Able to analyse usage data and translate it into commercial action
- Excellent discovery skills - able to uncover growth opportunities
- Comfortable working in close partnership with Sales on expansion deals
- Native-level written and spoken English
- Strong presentation and storytelling skills**
- **Preferable to have:**
- Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
- Experience in AI-enabled or transformation-focused products
- Familiarity with CRM tools (HubSpot, Salesforce)
Benefits
- Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup.
- Our flagship product is fun and creative, genuinely well-loved, and used by millions
- Volunteering programs
- Fully stocked office
- Weekly food allowance via Deliveroo
- Cyclescheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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