Technical CRM Operations Specialist bridging CRM execution with Data/Product teams for optimization. Managing data integration and automation strategies for gaming experiences at Patrianna.
About the role
- Senior Customer Success Manager at Wind River ensuring customer satisfaction and driving revenue retention. Leading customer experiences and solving technical challenges in embedded systems.
Responsibilities
- Own the full customer lifecycle, with emphasis on revenue retention and expansion. This includes ensuring renewals, identifying upsell opportunities, and driving new license and service agreements.
- Act as a strategic partner to your customers, understanding their business outcomes and demonstrating how Wind River's products and services can help them achieve their goals. You'll be proactive in “walking the halls,” identifying new business problems they may not realize they have and providing solutions.
- Be a revenue driver. Scout for new opportunities to expand Wind River’s footprint within existing accounts by deeply understanding customer initiatives and challenges as well as organizational and external impacts.
- Serve as a customer advocate and a strategic internal resource. Marshal cross-functional teams—including Engineering, Product Management, Professional Services, and Technical Support—to address customer needs and ensure they meet their project milestones and ROI objectives.
- Prevent churn by monitoring customer health, proactively addressing any concerns, and ensuring a positive, high-value customer experience.
- Develop customers into positive references, building "customers for life" who are willing to publicly and privately endorse Wind River.
- Maintain a detailed record of all customer interactions, sentiment, and opportunities in our customer intelligence platform to provide visibility across the organization.
- Serve as a key partner to Wind River Product and Sales teams with relevant learnings from our major customers that may impact product roadmaps and sales plans.
Requirements
- 10 years of customer-facing experience in a technical role at a software company with similar products and customers
- At least 3 years of direct experience as a Customer Success Manager, Technical Account Manager, or a similar role involving license renewals and/or expansion
- Demonstrated success in managing the full customer lifecycle, with a clear focus on driving revenue and growth within existing accounts
- Strong technical background with in-depth knowledge of embedded, real-time operating systems such as VxWorks
- Bonus to have specific experience with VxWorks and additional expertise in any of the following areas: Wind River Cloud Platform, VMware vSphere, and/or OpenStack environments
- Kubernetes or other container platforms
- eLxr / Enterprise Linux systems, tools, and the competitive landscape
- Wind River Linux or other embedded Linux platform
- Ability to navigate hybrid cloud architectures and advise on infrastructure optimization
- Understanding of container lifecycle management, networking, and security in embedded or edge environments
- Familiarity with Enterprise Linux distributions (e.g., Red Hat, SUSE, Ubuntu)
- Understanding of how embedded systems interface with cloud platforms, edge computing frameworks, and IoT architectures
- Knowledge of secure boot, encryption, access control, and vulnerability management in embedded systems
- Proven track record of supporting Global 2000 companies in the high-tech industry
- Exceptional ability to communicate, build rapport, identify key account influencers, and foster positive business relationships at all levels, from technical teams to senior executives
- Experience working with and providing oversight to broad cross-functional teams
- Strong ownership, accountability, and organizational skills
- Experience with playbooks, success plans, and health monitoring tools
- A technical degree is preferred
- Ability to travel up to 30%; United States
Benefits
- Named Top Workplace for the 8th year in a row
- Wind River’s commitment to DEIB
- Wellness Benefits through Unmind
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