Customer Success Manager focused on supporting clients in digital marketing solutions. Responsibilities include onboarding, KPI monitoring, and strategic consultation for customer growth.
About the role
- Customer Success Specialist responsible for user onboarding, training, and support in commercial real estate products. Engaging clients to improve adoption and satisfaction.
Responsibilities
- Become an expert on the commercial real estate and infrastructure industry across Green Street’s suite of products including: research, news, and data
- Train users on the most effective ways to use Green Street products to achieve their business objectives
- Conduct Customer Success activities including user onboarding, training, and support
- Proactively engage users at key touchpoints to expand their use case for Green Street products
- Find new and creative ways to engage with clients and grow the overall client value
- Partner with Account Management to identify at-risk accounts and improve retention outcomes
- Identify and advocate for clients’ needs
- Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
- Become a trusted partner for our clients
- Hit annual KPIs for user and usage growth, client meetings, retention rates, and client satisfaction
Requirements
- A Bachelor’s degree in finance, accounting, real estate, economics, or a related field
- Ability to think strategically and develop thoughtful client outreach plans
- Strong attention to detail and follow through
- Desire to provide exceptional client service
- Ability to present on complex topics in clear and concise manner
Benefits
- Comprehensive benefits package including company provided medical, dental insurance and cash plan
- Company provided life assurance, critical illness and income protection coverage
- Personal pension plan with matched employer contributions
- Company paid holidays and summer half day Fridays
- Access to employee assistance programme and wellbeing resources
- Tax free cycle scheme and IT equipment
- Season ticket loan
- Company sponsorship to further education
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Specialist managing onboarding and support for clients on Allwork's freelance management platform. Collaborating with teams to deliver smooth user experiences and operational success.
Client Success Manager acting as primary liaison for clients after implementation, building trust and ensuring optimal software usage. Collaborates closely with cross - functional teams and advocates for client needs.
HubSpot CRM Specialist optimizing sales operations for Silver Air Private Jets. Transforming CRM into a powerful tool that drives sales efficiency and provides insights.
Customer Success Associate leading customer relationships and ensuring satisfaction for LumiQ's unique audio - learning platform. Focused on user engagement and client advocacy in a hybrid work environment.
Managing customer success for top clients in an innovative ICT solutions firm. Focused on onboarding, relationship - building, and success planning for optimal customer engagement.
Customer Success Manager ensuring product value and maximizing customer satisfaction at Proofpoint. Engaging with clients to drive product adoption and ensuring successful deployments.
Customer Success Manager overseeing client needs and project management in Insurance & Banking. Collaborating with teams to deliver digital solutions and maintain strong customer relationships.
Vice President of Military and Aerospace Customer Engagement at PingWind. Leading strategy and customer engagement for Military and Aerospace programs while managing proposal processes.
CRM Expert providing strategy consultancy for developing CRM programs at Nestlé Health Science. Collaborating with teams to implement effective consumer engagement strategies through market segmentation and content sourcing.