Junior Customer Success Manager at SUMM AI managing customer onboarding and support for government clients. Collaborating with leadership to enhance customer lifecycle management and satisfaction.
About the role
- Customer Success Specialist responsible for user onboarding, training, and support in commercial real estate products. Engaging clients to improve adoption and satisfaction.
Responsibilities
- Become an expert on the commercial real estate and infrastructure industry across Green Street’s suite of products including: research, news, and data
- Train users on the most effective ways to use Green Street products to achieve their business objectives
- Conduct Customer Success activities including user onboarding, training, and support
- Proactively engage users at key touchpoints to expand their use case for Green Street products
- Find new and creative ways to engage with clients and grow the overall client value
- Partner with Account Management to identify at-risk accounts and improve retention outcomes
- Identify and advocate for clients’ needs
- Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
- Become a trusted partner for our clients
- Hit annual KPIs for user and usage growth, client meetings, retention rates, and client satisfaction
Requirements
- A Bachelor’s degree in finance, accounting, real estate, economics, or a related field
- Ability to think strategically and develop thoughtful client outreach plans
- Strong attention to detail and follow through
- Desire to provide exceptional client service
- Ability to present on complex topics in clear and concise manner
Benefits
- Comprehensive benefits package including company provided medical, dental insurance and cash plan
- Company provided life assurance, critical illness and income protection coverage
- Personal pension plan with matched employer contributions
- Company paid holidays and summer half day Fridays
- Access to employee assistance programme and wellbeing resources
- Tax free cycle scheme and IT equipment
- Season ticket loan
- Company sponsorship to further education
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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