Customer Success Associate at Planet supporting clients with onboarding and inquiries. Collaborating cross - functionally to deliver seamless customer experience for key programs.
RC
Hybrid Mid-level Customer Success Manager DACH
Posted yesterday
About the role
- Customer Success Manager for DACH customers optimizing recruitment technology through onboarding and long-term growth. Drive customer satisfaction and retention in a fast-growing scale-up.
Responsibilities
- Help DACH customers succeed by turning recruitment technology into real business impact, from onboarding to long-term growth
- Guide customers through structured onboarding and implementation projects, from intake to go-live
- Manage a portfolio of customers in the DACH region and act as their primary point of contact within RecruitNow
- Drive adoption, NPS and long-term retention
- Identify risks, opportunities and optimization potential and scalability proactively
Requirements
- 2–3 years of experience in Customer Success, Consulting, or Account Management within a SaaS company or scale-up
- Experience with recruitment software, HR tech, or ATS platforms is a strong plus
- Strong stakeholder management and prioritization skills
- Clear and effective communication skills (online, phone, email, presentations)
- Analytical and problem-solving mindset
- Professional proficiency in German and English (spoken and written)
Benefits
- 24 vacation days
- 8% holiday allowance
- Travel and remote-work reimbursement
- Personal development budget
- Flexible working: Work in the way that suits you best—from the office or from home—between 07:30 and 19:30, with at least three days in the office per week
- A well-equipped office setup and everything you need to work comfortably from home
- Team outings, an annual BBQ, vitality week, table tennis and a delicious lunch every day
- Continuous focus on growth through knowledge sessions, training, courses and our e-learning platform
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Degree requirement
No Education Requirement
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