Customer Success Liaison in healthcare transforming care delivery through Remote Patient Monitoring and support. Engaging patients and clinic teams for improved health outcomes in partnered clinics.
About the role
- Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.
Responsibilities
- Guide customers from their initial engagement with the platform through to full adoption
- Manage the full customer lifecycle, supporting clients from pre-sales pilots through onboarding, growth, and renewal
- Monitor usage trends, track account health in real time, and step in early where needed
- Partner closely with the Account Executive on each account
- Contribute during the pre-sales phase for complex pilots and structured evaluations
- Define the Customer Success Plan (CSP) and drive each client toward a clear first-value milestone tied to real work
- Expand usage from individual users to organisation-wide adoption
- Begin renewal planning six months ahead, maintaining visibility of growth opportunities
Requirements
- 3+ years in enterprise Customer Success or account management within B2B SaaS or professional services technology
- Strong strategic thinking with the ability to execute effectively
- Proven experience managing renewals and driving account expansion
- Confidence engaging senior stakeholders, beyond day-to-day contacts
- Familiarity with CS tools such as HubSpot, Planhat, Gainsight, ChurnZero, or similar
- Strong written communication skills
- London-based, with availability to work from the office 2–3 days per week
- Domain expertise is essential
- Background or qualifications in legal, accounting, or finance is desirable
- Understanding of compliance considerations in technology adoption
- Interest in leveraging AI to enhance Customer Success workflows and client experience
Benefits
- Competitive salary with performance-based bonus
- Flexible working model combining office, remote work, and travel
- Learning and development budget
- Opportunity to join a high-growth, early-stage company redefining how complex industries operate
- High-impact role with meaningful influence on both company growth and client success
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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