Account Manager executing strategies for TikTok Shop accounts at a leading social commerce agency. Focus on operational excellence and growth initiatives while collaborating with teams across functions.
About the role
- Account Coordinator managing customer relationships for Reconomy Connect, optimizing waste management solutions and ensuring customer satisfaction in Telford.
Responsibilities
- Build and maintain relationships with a set customer base.
- Respond efficiently to customer requests via phone or email in line with departmental KPIs.
- Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
- Process customer purchase orders accurately and manage spend according to specific requirements.
- Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
- Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
- Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
- Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
- Record, update, and maintain customer data and interactions using Salesforce.
Requirements
- Enthusiastic and customer-focused, with a drive to deliver exemplary service.
- Organised and proactive in managing workloads.
- Creative problem-solver with the confidence to suggest effective solutions.
- A team player who supports colleagues, whether in the same room or a different department.
- Results-oriented, aiming for satisfied customers and achievement of KPIs.
- Motivated for success, whether that’s personal career growth or team achievements.
- Competent in Microsoft Office applications.
Benefits
- **Financial perks:** Pension scheme, length of service rewards, and referral bonuses
- **Exclusive discounts:** MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
- **Health & wellbeing:** Flu jabs, eyecare vouchers, and an Employee Assistance Programme
- **Mental health support:** Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
- **Family-friendly:** Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
- **Community engagement:** Volunteer days and collaboration with local charities
- **Generous holiday:** Start with 23 days, rising to 25 after 2 years, plus buy/sell options
- **Employee voice:** Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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