Call Center Agent providing assistance to clients regarding (care) aids from ProSenio. Responsible for client inquiries and actively improving internal processes.
About the role
- Call Center Rep at Children's Minnesota responsible for answering calls and providing expert knowledge of services. Requires strong communication skills and customer service experience.
Responsibilities
- This position is responsible for answering telephone calls;
- providing personalized seamless service to physician callers;
- responding to inquiries with expert knowledge of physicians, services, and programs;
- working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers;
- prioritizing complex and emergent situations.
- Incumbent may need to access 3-4 software systems within one call.
- Incumbent will also participate in staff training and act as a resource for co-workers when necessary.
Requirements
- Two to three years of customer service experience.
- Strong basic computer and keyboarding skills.
- Demonstrated excellent written, verbal and interpersonal communications skills.
- Demonstrates a pleasant telephone voice and helpful manner.
- Ability to work effectively with minimum supervision, while understanding role as part of a team.
- Must have strong interpersonal communication skills, including excellent problem solving and follow up skills.
- Proven strong analytical skills with ability to identify problems and initiate solutions.
- Demonstrates a forward-thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare providers accessing the service, and the primary/secondary clients.
- Knowledge of general computer software, including Microsoft Office.
Benefits
- medical
- dental
- vision
- retirement
- other fringe benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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