Resolution Specialist in Contact Center managing high volume customer inquiries via phone and chat. Collaborating with associates to resolve issues in a customer - focused environment.
About the role
- Call Center Agent managing empathic calls to negotiate debt payments with clients. Supporting individuals for their financial fresh starts in a diverse work environment.
Responsibilities
- Conduct empathetic telephone conversations with clients who have outstanding debts
- Identify and negotiate feasible payment arrangements
- Use established guidelines to develop appropriate solutions
- Work in a rotating shift system with structured working hours
- Use modern IT systems and benefit from a structured onboarding process
Requirements
- Native-level German language skills
- Availability for the stated working hours
- A talent for de-escalating conversations
- Proficient handling of IT programs/systems
- Strong results orientation
- Experience in a call center or customer service (helps with onboarding but is not required)
Benefits
- Support from a team
- Modern technology/equipment
- Predictable scheduling
- Option to work from home after onboarding
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
CE
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