E - commerce Officer at Allianz Global Investors managing customer acquisition and digital marketing strategies. Overseeing e - commerce platforms and driving sales growth in Taiwan.
About the role
- Senior Support Analyst managing reactive support via chat and WhatsApp for a SaaS e-commerce CRM company. Investigating root causes and ensuring high customer satisfaction.
Responsibilities
- Provide reactive support via chat and WhatsApp
- Resolve as many requests as possible with accuracy
- Ensure speed without compromising quality
- Avoid reopenings and rework
- Maintain a high level of customer satisfaction (NPS)
- Investigate root causes of issues
- Apply critical thinking when facing unforeseen scenarios
- Ensure no request goes without a response
Requirements
- Experience with SaaS
- Previous experience in SaaS support
- Strong problem-solving skills
- Analytical mindset and solid logical reasoning
- Comfortable using digital tools
- Autonomous in investigating and testing solutions
Benefits
- Multi-benefit card
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Intern in E - Commerce team at Allianz Global Investors for 2 months, assisting with website content, messaging, and data coordination.
Senior E - commerce Analyst managing B2B demands and VTEX configurations at Copag. Supporting internal areas and engaging with commercial representatives in a hybrid work model in São Paulo.
Project Manager coordinating and overseeing e - commerce projects at Orion Innovation. Collaborating with different business areas and technical teams in a hybrid work environment.
Manager leading Endpoint Management and Digital Experience for a major insurance company. Driving modernization of endpoint platforms across Windows, macOS, and mobile environments with a hybrid work schedule.
E - Commerce & Delivery Operations Specialist at COBS Bread optimizing delivery and ecommerce operations. Collaborating with IT and Marketing to improve customer experience and operational efficiency.
Senior Software Engineer developing Magento 2 solutions in eCommerce at MB Outdoor GmbH. Collaborating closely with stakeholders and managing external agency relationships.
E - commerce Lead at Boba managing DTC channels to enhance customer journey. Focusing on converting and retaining customers through strategic email marketing and UX optimization.
Internship in eCommerce & Digital Product Management at Daimler Buses. Involves project responsibilities and collaboration within a dynamic team.
Senior E - Commerce Analyst overseeing Shopify operations and digital strategy for a Brazilian company. Focused on growth and performance in the US market.