Senior E - commerce Analyst managing B2B demands and VTEX configurations at Copag. Supporting internal areas and engaging with commercial representatives in a hybrid work model in São Paulo.
About the role
- Product Manager maximizing product value at Theodo by prioritizing and delivering quality features. Collaborating with clients and teams to enhance customer satisfaction.
Responsibilities
- Prioritise and deliver high-value features while meeting milestones and commitments made to the client.
- Demonstrate the team’s progress and value by making work visible and facilitating client decisions (review decks, daily emails, …).
- Understand client preferences and coordinate a fast, appropriate response in case of issues, using tools such as the value model, client questionnaires and problem-resolution methods.
- Drive day-to-day delivery applying Lean methodology: backlog management, writing clear user stories and sprint planning.
- Work closely with the client to understand their needs, facilitate their decisions and co-create solutions.
- Translate product challenges into clear requirements for the technical team, relying on usage analysis, environment study and benchmarks.
- Help the team meet its commitments by anticipating risks, solving problems and contributing to continuous improvement routines (problem solving, retrospectives).
Requirements
- Graduate from a top engineering school, with 2 to 5 years of experience, ideally in consulting or a role with strong client exposure.
- Strong interest in designing products with significant business impact, with an appetite for tech and solid knowledge in the area.
- Excellent interpersonal skills: comfortable with clients, able to adopt the right stance and build trusting relationships.
- Client-first mindset: available, responsive, attentive, capable of prioritizing the client, incorporating feedback and anticipating needs.
- Strong desire to learn and grow, able to challenge the team, ask for help and accept being challenged.
Benefits
- Employee share ownership to be part of the company’s success
- Employee savings plan with a profit-sharing mechanism in partnership with Epsor
- Hardware budget to equip yourself (laptop, smartphone, headphones…)
- Benefits provided by our Works Council (CSE) (sports via Gymlib, theater with Kiosk, various offers with Happypal).
- 5 weeks annual leave + 8 to 12 RTT days per year
- Health insurance (SideCare) 50% employer-covered
- Swile meal card
- Childcare assistance and reserved nursery places
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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