Customer Success Manager supporting public sector organizations in maximizing product value at Euna Solutions. Building relationships, driving growth, and enhancing customer success through strategic initiatives.
About the role
- Intern managing day-to-day interactions with customers while learning about fintech operations and outreach processes. Supporting team with inquiries, financial data research, and maintaining workflows.
Responsibilities
- Support the team responsible for managing day-to-day interactions with members (customers) across our platform
- Assist with customer outreach, inbound inquiries, operational request processing, and internal coordination
- Gain firsthand exposure to customer-facing operations within a fintech environment
- Work closely with experienced Member Services Leads and Associates to support live requests
- Assist with financial data research and help maintain internal workflows
- Develop strong professional communication skills
Requirements
- Bachelor’s Degree candidate
- Strong written and verbal communication skills
- Comfortable with email, phone communication, and internal systems
- Detail-oriented with strong organizational skills
- Ability to follow defined processes and manage multiple tasks
- Professional, reliable, and eager to learn in a corporate environment
- Familiar with Microsoft 365 Products, Apps, and Services
Benefits
- The opportunity to grow alongside a fast-growing fintech company
- Hands-on training and experience in outreach and sales
- Hands-on experience working with external stakeholders
- Opportunities for both personal and professional growth
- Competitive Hourly Pay
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