Hybrid Customer Engagement Intern

at RapidRatings

• Job title: Customer Engagement Intern
• Job type: Internship
• Experience level: Entry level
• Salary: $17 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Quincy, United States

About the role

• Intern managing day-to-day interactions with customers while learning about fintech operations and outreach processes. Supporting team with inquiries, financial data research, and maintaining workflows.

Responsibilities

• Support the team responsible for managing day-to-day interactions with members (customers) across our platform
• Assist with customer outreach, inbound inquiries, operational request processing, and internal coordination
• Gain firsthand exposure to customer-facing operations within a fintech environment
• Work closely with experienced Member Services Leads and Associates to support live requests
• Assist with financial data research and help maintain internal workflows
• Develop strong professional communication skills

Requirements

• Bachelor’s Degree candidate
• Strong written and verbal communication skills
• Comfortable with email, phone communication, and internal systems
• Detail-oriented with strong organizational skills
• Ability to follow defined processes and manage multiple tasks
• Professional, reliable, and eager to learn in a corporate environment
• Familiar with Microsoft 365 Products, Apps, and Services

Benefits

• The opportunity to grow alongside a fast-growing fintech company
• Hands-on training and experience in outreach and sales
• Hands-on experience working with external stakeholders
• Opportunities for both personal and professional growth
• Competitive Hourly Pay