Support Specialist for Tender Management at Sartorius, responsible for managing tender documentation and client relations. Must be fluent in French and English with several years of related experience.
About the role
- CX Operations & Enablement Lead working with teams to clarify workflows and improve processes. Focused on hands-on support and building structure from operating experience within a hybrid environment.
Responsibilities
- Support CX teams by helping clarify workflows, documentation, and “how things work”
- Assist with onboarding and training of new CX team members
- Help clean up, organize, and improve existing SOPs and internal docs
- Partner closely with CX Team Leads, QA, and Analytics to understand where teams are getting stuck
- Act as a flexible operator where structure is still forming
- Design and maintain scalable CX processes, SOPs, and playbooks
- Turn ad-hoc knowledge and tribal context into clear, usable documentation
- Build onboarding and ongoing enablement materials that reduce confusion and rework
- Partner with QA to align documentation with quality standards
- Partner with Analytics to ensure processes support clean, consistent data
- Help evaluate CX tools, platforms, and solutions
- Support rollout planning, documentation, and adoption for new tools or workflows
- Translate product, compliance, and operational changes into CX-ready guidance
Requirements
- Experience in CX operations, enablement, support, or adjacent operational roles
- Comfort being hands-on and working through ambiguity
- Strong process thinking and documentation skills
- Ability to see patterns and turn them into systems
- Clear written and verbal communication
- Collaborative mindset and low-ego approach
Benefits
- N/A
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