Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.
About the role
- ERP Technical Services Manager leading architectural and development efforts for D365 ERP system at Rahr. Responsible for team leadership in Shakopee, MN with a hybrid working model.
Responsibilities
- Provide D365 ERP architectural leadership to the organization, emphasizing a unified technical architecture to support business strategies.
- Deliver technical thought leadership, design conceptualization, and technical documentation for the company’s overall D365 ERP architecture, ensuring adherence to documentation standards.
- Analyze problems/needs, research viable solutions using existing functionality, and implement, test, and present solutions; recommend customizations if necessary.
- Manage and lead the design, configuration, security, and delivery of various D365 ERP development components, including reports, interfaces, conversions, and implementation of custom solutions.
- Collaborate and consult on functional solutions and configuration items for testing, environment syncs, and/or project release for go-live deployment.
- Coordinate and manage the organization’s use of master files, roles, user views, data control, reporting, and data integrity.
- Integration and Development
- Manage ERP integrations with other business systems and third-party applications.
- Oversee and execute custom development, enhancements, upgrades, and ongoing maintenance projects to meet business requirements.
- Oversee methods and procedures to monitor and test D365 ERP system performance and provide performance statistics.
- Review automation opportunities leveraging ERP and Power Platform.
- Plan and execute ERP-related projects, including migrations, upgrades, and new module implementations.
- Ensure projects are delivered on time, within scope, and budget.
- Lead and mentor ERP technical staff, including developers and technical services team members.
- Cultivate a culture of teamwork, empowerment, professional development, continuous improvement, and a mindset to drive projects to completion.
- Partner with internal/external stakeholders, understand business goals and technical direction to translate them into D365 ERP architectural solutions.
- Partner with Enterprise Architects, IT operations, BA teams, Security and business stakeholder functions to ensure availability, reliability, and scalability of D365 ERP.
- Develop and manage relationships with key vendor partner projects and resources.
- Establish best in class D365 ERP architecture and functionality by keeping abreast of new system opportunities, methodologies, and best practices, ensuring that self-development is prioritized to meet the changing needs of the business.
- Promote prioritization, workload management, cross-training, and code reviews as part of team standards.
- Perform other duties and responsibilities assigned to support the company and its operational needs.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
- 4+ years of experience in D365 ERP architecture and design.
- Experience in managing people, prioritizing work, defining development standards such as code comments, documentation, and code reviews is a plus.
- Required to have a minimum of four years' extensive experience in development within the D365 ERP Finance and Operations environment.
Benefits
- Competitive Starting Base Salary Between $150k - $170k per year
- Annual Bonus
- Medical benefits with coverage paid for at 90%
- Dental and Vision Programs
- Generous Annual 401(k) Company Contribution of 15%
- Employee Assistance Program
- Paid Life Insurance
- Short Term Disability
- Long Term Disability
- Tuition Reimbursement
- Generous PTO
- Sick Time
- 12 Paid Company Holidays
- Parental Leave
- Career Growth and Progression Paths
- Stability and Backing of a 178-year-old Family Owned and Operated Company
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