Customer Experience Specialist responsible for providing customer support and solving issues for Johnston & Murphy. Collaborating with retail locations and resolving customer inquiries with a focus on service.
QU
Hybrid Senior Manager, Customer Service Systems and Resource Optimization
Posted 3 months ago
About the role
- Sr. Manager focusing on Customer Service Systems and Resource Optimization at QuidelOrtho. Leading strategies for training, processes, and technology enhancements in a dynamic environment.
Responsibilities
- driving operational excellence across the Customer Service organization by leading a team of professional individuals focused on developing scalable processes, optimizing technology and automation solutions
- ensuring Customer Service is equipped with the training, tools, and resources needed to deliver exceptional customer experiences
- partnering closely with global functions and cross-functional teams to drive strategic initiatives
- leading the strategy, design, and execution of Customer Service training and development programs
Requirements
- Bachelor's degree in Business, Operations, Customer Experience, or related field (Master’s preferred)
- Minimum of 5 years of experience in Customer Service, Operations, Resource Planning, or related field including experience in a leadership role; or equivalent combination of education and experience
- Strong leadership skills and ability to lead a successful, thriving team with varying responsibilities
- Strong project management capabilities
- Exceptional communication skills with proven ability to influence and collaborate across teams
- Ability to think critically, analyze data, forecast resource needs, and translate insights into strategic recommendations
Benefits
- medical, dental, vision, life, and disability insurance
- 401(k) plan
- employee assistance program
- Employee Stock Purchase Plan
- paid time off (including sick time)
- paid Holidays
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Customer Experience Specialist providing prompt and intermediate support for Johnston & Murphy customers and stores across the US. Requires strong communication and problem - solving skills.
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