Support Analyst for technology company providing technical support to users in Microsoft environments. Focus on Service Desk level 1 and 2 with advanced English requirements.
About the role
- Technical Support Technician ensuring optimal IT operations and support in a hybrid environment at Quality Digital. Collaborating with teams to deliver IT solutions in Brazil.
Responsibilities
- Log and manage tickets, handling Level 1 and Level 2 requests;
- Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, and perform maintenance on desktops and laptops;
- Perform directory mapping, configure POP/Exchange email, Lotus Notes, set up user profiles, install VPN, manage Active Directory, and configure IP settings;
- Monitor, respond to, and update tickets in the ticketing system, preventing queues that could impact project SLAs and minimizing ticket backlog;
- Create and update the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal.
Requirements
- Knowledge of network troubleshooting, microcomputer support, software and hardware troubleshooting, Service Desk tools, operating systems, Microsoft Office, and smartphone/mobile devices.
- Bachelor's degree in a technology-related field.
Benefits
- Meal and/or grocery allowance to cover market purchases and meals 🍴
- Medical and dental assistance so you and your family stay healthy 💙
- Pharmacy discounts through partnerships for reduced medication costs 💊
- Childcare allowance according to current policy 🍼
- Gym partnership to encourage fitness 🤸♀️🤸♂️
- Partnership with SESC for a variety of cultural and leisure programs ✈
- Partnerships for language studies, technology courses and online learning platforms 📚
- Payroll-deductible loans with attractive rates + financial education program 💰
- Corporate University and learning tracks with diverse content on technology, soft skills, market trends and more 👨💻
- Employee referral program with potential rewards and bonuses 🎁
- Group life insurance ⛑
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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