Hybrid Business Systems Support Analyst

at Culligan Ireland

• Job title: Business Systems Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €35,000 - €40,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Claregalway, Ireland

About the role

• Business Systems Support Analyst supporting CRM and finance systems at Culligan. Responsible for user support, data accuracy, and stakeholder relationships.

Responsibilities

• Provide day-to-day support to system users, resolving issues and managing escalations.
• Maintain system documentation, configurations, and user permissions.
• Develop and deliver system training sessions, guides, and user documentation.
• Act as a main point of contact for user queries and feedback.
• Ensure data accuracy, completeness, and consistency across all systems.
• Manage system access controls and maintain compliance with data protection and audit requirements.
• Assist with generating reports and dashboards from CRM and finance systems.
• Help ensure data used for reporting is accurate and aligned across teams
• Successfully manage relationships with all key stakeholders – internally and externally.
• Build good working relationships with internal teams, including Operations, Finance, Sales, Customer Service, IT, and HR

Requirements

• Third‑level qualification in Business, IT, Data/Analytics, or a related field (or equivalent practical experience).
• Experience supporting business systems (e.g. Salesforce, HubSpot, Sage, Zoho)
• Strong business analysis and problem-solving skills.
• Additional training or certification in systems administration, data analysis, or CRM/ERP tools is an advantage but not essential.
• Excellent communication skills across technical and non-technical audiences.
• Attention to detail
• Knowledge of inventory management / fleet management / delivery management / operational excellence.
• Strong documentation capability (Word, PowerPoint, Excel)
• Experience in utilities, customer service, field service or other service-based industries.
• ITIL, Project Management or IT certification

Benefits

• Monday - Friday Days working pattern
• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression