Support Analyst for technology company providing technical support to users in Microsoft environments. Focus on Service Desk level 1 and 2 with advanced English requirements.
About the role
- Technical Analyst providing support in customs brokerage and trade consulting for clients. Managing complex information requests and collaborating with teams for project completion.
Responsibilities
- Research and respond to requests for complex information in a professional manner.
- Analyze and interpret information received from clients or internal team members.
- Perform complex classification for goods in all industries.
- Validate required trade documentation.
- Conduct analysis on client tariff database and make recommendations to Project Coordinator or Project Manager.
- Liaise with appropriate government departments with regards to case presentation and backup documentation.
- Assist in the preparation of briefs, cases and presentations for consultants.
- Prioritize and complete work according to project demands, customs requirements and Livingston standards.
- Provide on-the-job training for the less experienced members of the team.
- Participate fully with other team members in the day-to-day operation of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem solving and decision making, participating in meetings and handling projects.
- Act as Lead Hand in the absence of the Project Coordinator or Project Manager.
- May manage small projects or portions thereof, i.e. Classification or Valuation.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
Requirements
- 3 years of related experience
- Excellent knowledge of the Harmonized System of Classification and customs regulations
- Ability to reflect a professional company image
- Demonstrated client service orientation
- Analytical problem solving ability, with flexibility in dealing with diverse customer scenarios
- Highly organized and accurate, with ability to multi-task, prioritize and meet deadlines
- Strong attention to detail and ability to process large amounts of information accurately
- Technically savvy – strong working knowledge of Microsoft Suite (Excel, Word., Outlook), internet, and business equipment
- High School/GED or equivalent
- Associates Degree or post-secondary education in Global Trade/Commerce
Benefits
- Accommodations are available for applicants and employees with disabilities throughout the recruitment process.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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