Deskside Support Analyst providing dedicated IT support for executive staff at Nth Degree. Involves managing hardware and software, and educating users on technology.
About the role
- SAP Support Developer focusing on application support and development for clients. Collaborating with functional consultants and troubleshooting technical issues with ABAP and SAP BTP.
Responsibilities
- Primary point of contact for our clients in SAP application support with a focus on development
- Receive, analyze and handle incident and change request support tickets and fault reports via the ticketing tool
- Analyze technical errors in ABAP programs, interfaces, forms and extensions
- Support operation and analysis of extensions and integrations on the SAP Business Technology Platform
- Implement bug fixes, adjustments and support-related changes
- Closely collaborate and coordinate with functional consultants in the support team to analyze and debug technical root causes
- Ensure stable and high-quality operational SAP support in clients' day-to-day operations
- Reproduce, analyze and permanently resolve defects on client systems
- Document solutions, adjustments and technical workarounds
Requirements
- University degree in (business) computer science, business administration, or a comparable IT qualification with a strong understanding of processes
- Several years of experience in SAP development (ABAP, ABAP Objects), ideally with a focus on SAP S/4HANA or S/4HANA Cloud
- Experience with form technologies such as SmartForms, SAPscript or Adobe Forms, and with interface technologies like IDoc, OData, RFC or web services
- Experience with the SAP Business Technology Platform, particularly in extensions, integration and cloud services, is an advantage
- Experience in SAP application support and using ticketing tools
- Analytical, solution-oriented and customer-focused mindset
- Independent, structured and reliable working style
- Team player, resilient and enjoys operational support and customer interaction
- Very good German and English skills, both written and spoken.
Benefits
- Individual training opportunities including SAP certifications
- Open, informal company culture (flat hierarchy)
- Short decision-making processes
- Supportive team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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