Technical Leader for Service Desk at C&A leading support teams in Brazil. Focusing on process execution and quality improvement in a dynamic retail environment.
About the role
- Support Analyst for technology company providing technical support to users in Microsoft environments. Focus on Service Desk level 1 and 2 with advanced English requirements.
Responsibilities
- Triage and handling of technical tickets at Tier 0 and Tier 1
- Microsoft Active Directory support: account unlocks, password resets, user provisioning, GPOs, permissions, and distribution lists
- Microsoft Exchange support: mailboxes, permissions, mail flow, and integration with Exchange Online
- Microsoft Teams support: connectivity, permissions, channels, and meetings
- Execution of general Service Desk activities: connectivity issues, printers, application installation, technical inquiries, and escalation
- Handling tickets involving the client’s internal systems and tools
- Collaboration with the internal team for knowledge transfer and documentation of procedures
Requirements
- Advanced English (reading, writing and speaking) – mandatory
- Previous experience in Level 1 technical support
- Knowledge of Microsoft environments: AD, Exchange, Teams
- Familiarity with ticketing tools (ServiceNow, JIRA, etc.)
- Strong oral and written communication skills
- Proactivity and ability to work in a team
Benefits
- Competitive market-aligned salary
- Performance-based bonus
- Unimed health plan - Unipart Flex
- Dental plan - Bradesco
- Flash card - R$50.00 per day
- Day off
- English course - reimbursement model
- Wellness benefits – TotalPass, Clude and C4life
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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