Technical Support Agent supporting Key Management Infrastructure Help Desk for CACI. Collaborating with Department of Navy and resolving technical issues for client accounts.
About the role
- SAP Support Developer focusing on application support and development for clients in Germany. Collaborating with support team and ensuring high-quality operational SAP support.
Responsibilities
- Primary point of contact for our customers in SAP application support with a development focus
- Receive, analyze and handle incident and change request support inquiries and fault reports via the ticketing tool
- Analyze technical errors in ABAP programs, interfaces, forms and enhancements
- Contribute to the operation and analysis of extensions and integrations on the SAP Business Technology Platform
- Implement bug fixes, adjustments and support changes
- Work closely with and coordinate functional consultants in the support team to analyze and debug technical root causes
- Ensure stable, high-quality operational SAP support in customers' day-to-day operations
- Reproduce, analyze and sustainably resolve errors on customer systems
- Document solutions, adjustments and technical workarounds
Requirements
- Degree in (Business) Computer Science, Business Administration or a comparable IT qualification with strong process understanding
- Several years of experience in SAP development (ABAP, ABAP OO), ideally with a focus on SAP S/4HANA or S/4HANA Cloud
- Experience with form technologies such as SmartForms, SAPscript or Adobe Forms, as well as interface technologies like IDoc, OData, RFC or web services
- Experience with the SAP Business Technology Platform, particularly in extensions, integration and cloud services, is an advantage
- Experience in SAP application support and working with ticketing tools
- Analytical, solution-oriented and customer-focused mindset
- Independent, structured and reliable working style
- Team player, resilient and enjoying operational support and customer interaction
- Very good written and spoken German and English skills
Benefits
- Individual training and development opportunities, including SAP certifications
- Open, informal culture with short decision-making paths and a supportive team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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