About the role

Technical Support Manager at GE Vernova overseeing post-sales support for customer issues. Involves departmental operations planning and provides various levels of technical assistance.

Responsibilities

Post Sales support of customer issue.
Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline.
Own the resolution of post-sales technical customer issues.
Level 1,2,3 Technical Support – Resolves post sales Technical Issues.
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
Acts as a resource for colleagues with less experience.
May lead small projects with low risks and resource requirements.
Conveys performance expectations and may handle sensitive issues.

Bachelor's degree from an accredited university or college in engineering field or other technical area and 2 years in generator or turbine controls
high school diploma / GED with at least 6 years of experience in generator or turbine controls
Power generation experience.
Experience with GE Control System products.
Power Plant Controls Troubleshooting & Technical Support Experience.
Experience working with global teams and previous global responsibilities
Proficiency with computer tools (Excel, Word, PowerPoint etc.).
Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results.
Effective decision making skills that leads to long term customer & business success.
Demonstrated strong interpersonal skills and ability to coach/mentor effectively.
Strong agent of change with focus on executing efficiently in a complex, diverse and dynamic cross-functional global matrix organization.
Demonstrated ability to drive solutions in a matrix organization and partner with a global network of stakeholders to deliver results.
Proven track record of delivering results and leading teams in a dynamic business environment.
Self-motivated, self-starter capable of remaining flexible to changing work priorities.
Strong Organizational, Analytic, and problem-solving skills.

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off