Support Analyst for technology company providing technical support to users in Microsoft environments. Focus on Service Desk level 1 and 2 with advanced English requirements.
About the role
- Technical Support Technician at Minsait. Engaging in ITSM incident management, collaborating for process improvements in a hybrid work environment.
Responsibilities
- Monitor and log incidents in an ITSM tool.
- Escalate complex issues to specialized teams.
- Keep documentation on incidents and resolutions up to date.
- Resolve incidents using the service runbook.
- Collaborate with other teams to drive process improvements.
Requirements
- Completed secondary education (High School diploma).
Benefits
- Company-subsidized Health Plan for the employee.
- Option to include dependents in the Health Plan with payroll-deduction.
- Dental care (optional).
- Option to include dependents in the Dental Plan with payroll-deduction.
- Meal voucher or food allowance.
- Transportation voucher (optional).
- Impact & Care - Personal Support Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related matters at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$ 29.90 deducted from payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy via our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for employee and dependents.
- Partnerships for discounts with educational institutions (undergraduate and postgraduate) and language schools/certification bodies.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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