Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.
About the role
- Technical Account Manager at QUALCO managing client relationships and IT solutions. Focused on delivering exceptional customer experience and ensuring project success through excellent communication and relationship-building skills.
Responsibilities
- Assist customers’ requests and take care of any technical issues;
- Build strong customer relationships, especially with key customer stakeholders and sponsors;
- Always strive to provide exceptional customer experience;
- Manage customer expectation and lead them to customer satisfaction;
- Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements;
- Communicate the progress to both internal and external stakeholders;
- Take initiatives in identifying growth opportunities;
- Evaluating customer needs to suggest solutions;
- Create a written technical solution proposal that meets customer requirements;
- Liaise with vendors and other IT personnel for IT solutions and problem resolution;
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
Requirements
- 5 years of experience in IT or similar role;
- Client oriented with client facing experience;
- University degree in Computer Science or a related field;
- Ability to work with cross-functional teams;
- Strong analytical skills;
- Excellent written and verbal communication skills in English;
- Experience in managing multiple stakeholders and projects;
- Critical thinker and problem-solving skills;
- Team player;
- Excellent time-management skills;
- Experience and strong knowledge in Microsoft Office and Project.
- Experience with ΙΤ solutions that are related Cloud and on-premises infrastructure;
- Good understanding of networking infrastructure and components;
- Knowledge of Microsoft server products and applications;
Benefits
- Competitive compensation, ticket restaurant card, and annual bonus programs
- Cutting-edge IT equipment, mobile, and data plan
- Modern facilities, free coffee and beverages, and indoor parking
- Private health insurance, onsite occupational doctor, and workplace counselor
- Flexible working model, hybrid/remote benefits & home equipment benefits
- Onsite gym, wellness facilities, and ping pong room
- Career and talent development tools
- Mentoring, coaching, personalized annual learning and development plan
- Employee referral bonus, regular wellbeing, ESG, and volunteering activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Join Stayforlong's Optimization team as Senior Technical Account Manager. Own technical health of supplier integrations, ensuring performance and stability in a collaborative environment.
Senior Technical Account Manager managing complex customer relationships at ACI Worldwide. Ensuring technical service delivery and optimizing payment solutions across diverse environments.
Technical Account Manager working with clients to integrate solutions into Uphold's financial services platform. Key responsibilities include architecture recommendations, integration guidance, and maintaining technical documentation.
Technical Account Manager managing post sales processes for enterprise - level customers at Qualys. Delivering technical support and identifying business opportunities in the security and compliance space.
Technical Relationship Manager consulting with clients on utilizing Aladdin for their financial needs. Engaging with client teams to optimize product use and achieve strategic goals.
Technical Account Manager providing technical support and product knowledge to clients in electronics industry. Building strategic relationships and ensuring customer satisfaction with integrated solutions.
Technical Account Manager at Harvey providing expert technical support for enterprise clients to resolve complex issues effectively.
Technical Account Manager at Adobe helping large enterprises navigate Adobe Experience Cloud solutions and operational needs through strong customer relationships and technical expertise.
Junior Technical Account Manager responsible for supporting health plans with technical updates. Collaborating with teams and managing client relationships to enhance service delivery.