Technical Account Manager building relationships with world - class customers at Adobe. Ensuring customer satisfaction and optimizing product performance within Adobe Experience Cloud solutions.
About the role
- Technical Account Manager at QUALCO managing client relationships and IT solutions. Focused on delivering exceptional customer experience and ensuring project success through excellent communication and relationship-building skills.
Responsibilities
- Assist customers’ requests and take care of any technical issues;
- Build strong customer relationships, especially with key customer stakeholders and sponsors;
- Always strive to provide exceptional customer experience;
- Manage customer expectation and lead them to customer satisfaction;
- Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements;
- Communicate the progress to both internal and external stakeholders;
- Take initiatives in identifying growth opportunities;
- Evaluating customer needs to suggest solutions;
- Create a written technical solution proposal that meets customer requirements;
- Liaise with vendors and other IT personnel for IT solutions and problem resolution;
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
Requirements
- 5 years of experience in IT or similar role;
- Client oriented with client facing experience;
- University degree in Computer Science or a related field;
- Ability to work with cross-functional teams;
- Strong analytical skills;
- Excellent written and verbal communication skills in English;
- Experience in managing multiple stakeholders and projects;
- Critical thinker and problem-solving skills;
- Team player;
- Excellent time-management skills;
- Experience and strong knowledge in Microsoft Office and Project.
- Experience with ΙΤ solutions that are related Cloud and on-premises infrastructure;
- Good understanding of networking infrastructure and components;
- Knowledge of Microsoft server products and applications;
Benefits
- Competitive compensation, ticket restaurant card, and annual bonus programs
- Cutting-edge IT equipment, mobile, and data plan
- Modern facilities, free coffee and beverages, and indoor parking
- Private health insurance, onsite occupational doctor, and workplace counselor
- Flexible working model, hybrid/remote benefits & home equipment benefits
- Onsite gym, wellness facilities, and ping pong room
- Career and talent development tools
- Mentoring, coaching, personalized annual learning and development plan
- Employee referral bonus, regular wellbeing, ESG, and volunteering activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Embedded Technical Account Manager providing eSIM solutions support. Joining Thales in Madrid, focusing on technical client interactions and project management.
Technical Account Manager providing strategic and technical guidance to customers at Wiz. Reinventing cloud security to empower businesses throughout their cloud journey.
Technical Account Manager in charge of developing relationships with crypto merchants in APAC. Coordinate onboarding, monitor performance, and contribute to revenue growth while ensuring merchant satisfaction.
Technical Account Manager for growing relationships with crypto merchants across APAC region. Serving as main contact while ensuring business growth and exceptional merchant experience.
Senior Technical Account Manager maximizing value of email - based risk assessment solution for clients. Collaborating with teams to analyze fraud and implement risk mitigation strategies across sectors.
Red Hat OpenShift Technical Account Manager supporting enterprise customers in adoption and implementation of Red Hat solutions. Building relationships and advocating for customers while enhancing their technology experience.
Solutions Account Manager responsible for sales expansion and customer satisfaction in Research Intelligence business. Establishing relationships and driving renewals with strategic upselling opportunities.
Technical Account Manager role focused on managing API integrations between KeyBank and clients. Collaborating across teams to ensure seamless technical onboarding and support for clients' banking needs.
Technical Account Manager at GTX Solutions leading client engagements from both strategic and technical perspectives. Focused on Customer Data Platforms and MarTech integrations.