Technical Account Manager responsible for strategic IT relationships within Public Sector. Engaging with clients on technology discussions and ensuring compliance with governance, security, and operational standards.
About the role
- Technical Account Manager at QUALCO managing client relationships and IT solutions. Focused on delivering exceptional customer experience and ensuring project success through excellent communication and relationship-building skills.
Responsibilities
- Assist customers’ requests and take care of any technical issues;
- Build strong customer relationships, especially with key customer stakeholders and sponsors;
- Always strive to provide exceptional customer experience;
- Manage customer expectation and lead them to customer satisfaction;
- Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements;
- Communicate the progress to both internal and external stakeholders;
- Take initiatives in identifying growth opportunities;
- Evaluating customer needs to suggest solutions;
- Create a written technical solution proposal that meets customer requirements;
- Liaise with vendors and other IT personnel for IT solutions and problem resolution;
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.
Requirements
- 5 years of experience in IT or similar role;
- Client oriented with client facing experience;
- University degree in Computer Science or a related field;
- Ability to work with cross-functional teams;
- Strong analytical skills;
- Excellent written and verbal communication skills in English;
- Experience in managing multiple stakeholders and projects;
- Critical thinker and problem-solving skills;
- Team player;
- Excellent time-management skills;
- Experience and strong knowledge in Microsoft Office and Project.
- Experience with ΙΤ solutions that are related Cloud and on-premises infrastructure;
- Good understanding of networking infrastructure and components;
- Knowledge of Microsoft server products and applications;
Benefits
- Competitive compensation, ticket restaurant card, and annual bonus programs
- Cutting-edge IT equipment, mobile, and data plan
- Modern facilities, free coffee and beverages, and indoor parking
- Private health insurance, onsite occupational doctor, and workplace counselor
- Flexible working model, hybrid/remote benefits & home equipment benefits
- Onsite gym, wellness facilities, and ping pong room
- Career and talent development tools
- Mentoring, coaching, personalized annual learning and development plan
- Employee referral bonus, regular wellbeing, ESG, and volunteering activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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