Sales Agent at InsureandGo providing exceptional service in travel insurance. Leading and inspiring team performance while ensuring a positive customer experience.
About the role
- Salesforce Functional Consultant analyzing and defining business solutions for clients in key sectors. Collaborating with stakeholders utilizing Agile practices at PwC Australia.
Responsibilities
- Analyse and define high-quality business solutions on the Salesforce platform, utilising deep platform knowledge to address client needs effectively.
- Bridge business and technology by clearly communicating with both technical and non-technical stakeholders through verbal and written channels.
- Facilitate workshops and collaborate closely with clients to gather requirements, prioritise backlogs, and drive outcome-focused delivery.
- Apply Agile practices (including Scrum), writing user stories, participating in ceremonies, and promoting iterative delivery and testing.
- Embed a value mindset by defining benefits, tracking KPIs, and ensuring delivery aligns with client outcomes.
- Demonstrate strong understanding of data governance, API integration, security, and privacy concepts, with awareness of MuleSoft, Salesforce Data Cloud & Analytics.
- Incorporate responsible AI practices, ensuring compliance-by-design and addressing security, privacy, and risk considerations.
- Lead and mentor multidisciplinary, cross-territory teams, transforming strategic alliances into actionable demand and delivery pipelines.
Requirements
- Proven experience analysing and defining Salesforce business solutions, with Salesforce certifications (Sales Cloud and/or Service Cloud) and commitment to continuous credential growth.
- Bachelor’s degree in a related field.
- Strong communication skills bridging business and technology stakeholders.
- Expertise in workshop facilitation, backlog prioritisation, and stakeholder management with outcome-driven decision-making.
- Deep familiarity with Agile methodologies, including backlog refinement and sprint ceremonies.
- Solid understanding of data integration, security, and privacy principles; awareness of MuleSoft and Salesforce Data Cloud & Analytics.
- Demonstrated knowledge of responsible AI and compliance-by-design principles.
- Experience in one or more priority sectors: Financial Services, Retail & Consumer Goods, Health, Energy Utilities & Mining.
- Collaborative mindset with proactive stakeholder engagement and a commitment to growth and continuous learning.
Benefits
- Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together.
- Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
- A world-class parental leave policy offering up to 26 weeks of leave for caregivers , supporting your family and personal life.
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